Access/Intake - Team Lead (LPC,LCSW) - #176443

Position Summary

Supervise and provide clinical insight of the Central Access/Intake Program. The Central Access Program serves as the primary point of contact for the entry of new clients into Advantage outpatient services. Within out 10-county catchment area. Team Lead will ensure that the program provides outpatient services including intake interviews, diagnostic assessments, psychosocial assessments, crisis assessments, safety planning, treatment plans, and referrals for on-going services. Ensures that staff within the program patients, give diagnostic tests and assessments, and may make determinations about potentials of high risk or treatments of hospitalization.

Administrative/Leadership Responsibilities

Job Responsibilities and Performance Standards:

• Oversees the day-to-day operations of the Central Access Program
• Provides assistance in addressing issues related to access, triage, scheduling, referral, and staff coverage within the Central Access Program
• At the direction of the Director of Clinical Operations or the Director of Outpatient Clinics will collect data on access to services, treatment outcomes, and client experience
• Develops and maintains collaborative working relationships with referral sources and partners within and outside the agency.
• Stays knowledgeable about guidelines and requirements that regulate provision of outpatient services, including but not limited to: CCBHC requirements, DBHDD Utilization Guidelines, CARF, ASO requirements, DBHDD contractual obligations, DATEP/HFR regulations, Advantage policies and procedures, etc
• Defines job expectations for each position/each employee and communicates those expectations clearly
• Meets regularly with direct reports and documents meetings on Professional Development logs or Team Meeting Minutes document.
• Evaluates direct reports at least annually.
• Follows Advantages policies and procedures regarding disciplinary actions.
• Identifies training needs and coordinates trainings/education for subordinate staff.
• Manages payroll bi-weekly for all direct reports.
• Recommends to administrative and team staff methods for improving treatment programs based on available data, professional judgement and in accordance with established guidelines.
• Effectively supports interdepartmental and unit cooperation in implementing new programs and procedures to increase the quality of services.
• Attends agency and external meetings and trainings, as assigned.
  
  

Direct Service Responsibilities

• Utilize the My Avatar electronic health record to complete documentation of assessments, outreach attempts, diagnoses, etc.
• Ensure all initial and concurrent authorizations are completed by accurately filling out the required OTR and ASO Request forms in a timely manner
• Determine eligibility for a higher level of care (such as hospitalization)
• Determine appropriate referrals to other programs/services offered within the agency and out in the community
• Maintain communication with client or client’s parents/guardians in order to discuss missed follow up behavioral health appointments in the clinic
• Create, complete, and/or update treatment plans according to significant changes in preference, desires, goals, and abilities of the client
• Complete discharge paperwork and safety plans for clients released from MH services
• Meet agency standard for number of scheduled and kept hours that is identified for the Access Clinician position
• Assist clients in obtaining information about essential resources when applicable
• Attend required supervision and departmental staff meetings
• Provide on-going monitoring of clients identified as High Risk until they can be transitioned to another provider for follow up services
• Other duties as assigned
  
  

Minimum Qualifications

Candidate must have at least a master’s degree from an accredited educational institution in Psychology, Social Work, or Community Counseling AND an active LPC, LCSW or PsyD status (or License eligible) in the state of Georgia. The candidate must also have at least 5 years of related experience and/or training of mental health, working with clients and families, case management, community/in-home based services, supervising clinical staff in a behavioral healthcare environment.

Keywords: counselor, therapist, psychologist, social work