Appointment Coordinator - #179468

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Title Appointment Coordinator

Department Rehab

Location Spokane, WA

Hours Full-Time (1.0 FTE); 40 hours per week

Schedule No working weekends, no working holidays! Great work/life balance

This position works 5, 8-hour shifts per week (M-F)

Responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes scheduling appointments for new and return patients according to hospital policies. Effectively utilizes the computerized SHCIS appointment system. Demonstrates effective and age appropriate communication skills by phone and in person with patients, families, staff,Shriners and other visitors. Keeps current as the database is updated and/or changed.

Coordinates Day-To-Day Clinic Operations

• Schedules or re-schedules clinic appointments in SHCIS accurately and timely.
• Ensures outpatients scheduled for visits are registered in SHCIS and that labels, itinerary, and ID sheet are
  
  
  

placed in front of chart.

• Sends written notifications of regularly scheduled appointments to patients, families, and Temples.
• Gives verbal notification of add-ons and unscheduled appointments to nursing staff upon patient's arrival to
  
  
  

clinic.

• Types clinic schedules without error and/or retrieves and distributes computer copies by 400 pm one day
  
  
  

prior to clinic

• Orients all new patients and families to OPD and explain HIPAA/clinic forms prior to completion of initial
  
  
  

appointment.

Maintains a Clean and Orderly Working Environment

• Keeps clinic reception and copy area neat and orderly at all times.
  
  
  

Maintains Communication

• Answers telephone calls within 3-4 rings.
• Refers identified problems to appropriate staff member.
  
  
  

Demonstrates Self-Development

• Attends 100% of all mandatory in-services, including annual CPR training, and 75% of all non-mandatory
  
  
  

hospital in-services.

• Attends 80% of monthly staff meetings and reviews and initials minutes.
• Completes self-evaluation prior to scheduled conference with Director.
  
  
  

Education

Degree Of Study Preferred

High School Diploma/GED General Studies Required

Experience

1 Year Scheduling, registration and insurance

verification preferred

1 Year Microsoft Office Applications required

1 Year Organizational Skills Required

1 Year Communication Skills required

Certification and Licensures

Basic Life Support (BLS) Required (must obtain within 30 days of hire)

COVID-19 Vaccination required.

Shriners Children’s offers a competitive salary and benefit package, including continuing education and professional development opportunities. Other considerations include

• Medical
• Dental
• Vision
• Paid leave
• Retirement savings
• Tuition reimbursement
• Short-term and long-term disability
• Life insurance
• Flexible Spending Accounts (FSA)
• Health Spending Accounts (HSA)
• Voluntary Benefits
• Employee Assistance Program (EAP)
  
  
  

(Pay range for this position is $16.43/hr - $24.64/hr. The hired applicant's placement within the range is based on qualifications, professional experience and education.