Assistant Manager, Health Center - #178077

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Assistant Manager is responsible for working with the office manager to oversee the clinical and administrative aspects of the practice(s), including practice profitability, revenue goals and other metrics in the absence of the office manager. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership and assuring adequate access for patients.

Duties & Responsibilities

Essential Duties & Responsibilities

• Works with the Health Center Manager to develop the vision and direction of the practice in alignment with Cano's priorities.
• Works with practice providers and practice management team to develop, implement, and manage the work plan, in the absence of the Health Center Manager.
• Assures that the highest quality of care is delivered by the Health Center.
• Reviews patient care quality data and peer review data and develops action plans.
• Reviews practice risk assessment regularly.
• Ensures the patient satisfaction scores related to the office demonstrate continuous improvement.
• Responsible for staff management - hiring, training, supervising, evaluating, disciplining and terminating, in the absence of the Health Center Manager.
• Creates a positive and productive work environment to attract and retain staff, providers and patients.
• Organizes and implements orientation and training programs for all new staff and providers under the guidance of the Medical Director, in the absence of the Health Center Manager.
• Reviews annual staff and provider satisfaction reports with Medical Director, office leadership, providers and staff; develops, implements and monitors ongoing improvement plans; in the absence of the Health Center Manager.
• Works with staff supervisors, Medical Director and HR to address personnel issues; in the absence of the Health Center Manager.
• Coordinates the scheduling of providers and resources.
• Assures the practice's compliance with federal, state and safety regulations.
• Ensures that the practice maintains a physician documentation and coding audit program.
• Accountable for assuring compliance with patient and staff safety regulations, in the absence of the office manager.
• Supports clinical leadership with producing plans for improving quality and patient safety.
• Works respectfully and cooperatively with management, staff, patients, and vendors; handling escalated patient and staff issues as needed; in the absence of the Health Center Manager.
• Administers regular provider and staff meetings to gather feedback, ensures appropriate patient access and develops teamwork.
• Attends Divisional Operating Team and Health Center Manager meetings, as required.
• Accountable for the financial performance of the clinic; in the absence of the Health Center Manager.
• Monitors monthly statistical reports and practice trends and develops actions plans accordingly; in the absence of the Health Center Manager.
• Maintains complete knowledge of services and the use of all relevant office equipment, computer, and manual systems.
• Maintains strict patient and employee confidentiality in compliance HIPAA guidelines.
• Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
  
  

Additional Duties & Responsibilities

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  
  

Supervisory Responsibilities

• Assists Health Center Manager in the management of Health Center staff.
  
  

Education & Experience

• Bachelor's degree is preferred.
• Prior leadership experience in a medical office environment or other relevant professional experience; requires a minimum of 4 years in combination with meeting education requirements.
• Experience directly supervising non-exempt staff and leadership team is required.
• Fluent in English and Spanish
  
  

Knowledge, Skills & Proficiencies

• Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.
• Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation.
• Experience with ECW strongly preferred.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive.
• Ability to work effectively with various levels of organizational members and diverse populations including staff, provides, patients, family members, insurance carriers, vendors and the public.
• Ability to cross-train in other areas of practice to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to analyze and interpret data for appropriate and effective response.
• Ability to handle staff and organizational information in a confidential manner.
• Successful completion of competency-based program within introductory and training period.
  
  

Job Requirements

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Travel Required

Amount of Expected Travel

Details

Work will involve some driving/traveling to assigned clinics.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Join our team that is making a difference!

Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here