Assistant Operations Manager - #259706

Apex Roofing


Date: 16 hours ago
City: Georgetown, TX
Contract type: Full time
Summary:

The Assistant Operations Manager will oversee the administrative activities of the Sales and Project Management Department.

Duties/Responsibilities:

  • Assist with assigning incoming leads and creates job file in CRM
  • Assist with review for approval on all quotes prior to the contract being signed by the customer
  • Performs complete compliance on file when submitted by PM to ensure everything is in order - kicks back if items missing - assists as needed to get file up to process standards
  • Orders all material for each job to ensure onsite prior to the sub-contractor needing it
  • Schedules Sub-contractors for work needed to be completed
  • Assists with the schedules of Production Supervisors and works closely with themto ensure all jobs are quality reviewed and the customer is satisfied before payment to the subcontractor
  • Reviews and adjusts all subcontractor invoices and approves prior to payment
  • Completes Work Order in the CRM
  • Receives and post all customer payments and submits scope of work to accounting for all insurance claims
  • Administrator and Expert in the CRM system used by the sales team
  • Identifies and analyzes customer preferences to properly direct sales efforts
  • Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs
  • Assists with resolvingcustomer complaints and other issues that may interfere with efficient sales operations
  • Assists all PMs on a one-to-one basis with any needs to ensure win for APEX and excellent Customer Service
  • Performs other collaborative duties as assigned

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent sales and customer service skills
  • Ability to work through constant changes in fast paced environments
  • Excellent organizational skills and attention to detail
  • Big Picture view and problem solving abilities
  • Proficient with Google Workspace, Jobnimbus or related software

Education and Experience:

  • Bachelor’s degree in Business, Business Administration, or related field, preferred
  • At least three years of sales, customer service or relevant experience required

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

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