Associate Marketing and Operations Manager - #258702

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Associate Marketing and Operations Manager at Compass, you will oversee the agent experience and marketing team by leading a collaborative cross departmental team providing best-in-class agent support. As an in-house brand ambassador, you will work with regional and market based leaders of our talented teams including marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and create innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with senior Compass leadership to continuously improve our agent resources and offerings.

Please note: this role is 100% in-office based in Wine Country, Sacramento, or Tahoe.

At Compass You Will

• Coach, train and lead a team of Agent Experience Managers and Marketing Advisors
• Own the market-level new agent orientation experience, ensuring the team is executing comprehensive preparation to deliver a smooth transition experience, and setting the bar high for the agent experience at Compass
• Own Compass product and program adoption goals, diagnosing if regional go-to-market plans are effective and adjusting/iterating where necessary
• Create and maintain regionally-specific product and program adoption best practices, educating the team and ensuring consistency in approach
• Manage and create operational process and efficiency from conception through implementation and ongoing facilitation
• Partner with Regional Presidents and senior Compass leadership to monitor agent satisfaction and organizational OKRs
• Build strong relationships with agents to act as a point of escalation and thought partner
• Master best practices and drive change management in partnership with multiple departments
• Assist with prioritization of projects, onboardings, and initiatives
  
  

What We're Looking For

• B.A. or B.S. degree
• 3-5 years in client success or relationship management
• 2+ years of team management experience
• Experience with Zendesk and Salesforce offerings
• Impeccable attention to operational detail and problem-solving skills
• Team player adept at collaborating with others
• Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
• Continuous desire to improve existing processes and develop creative solutions
• Exceptional written and verbal communication
• 1-2 years experience in real estate brokerage industry or technology a plus
  
  

Compensation

The base pay range for this position is $75,500-$113,200 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice