Associate Support Call Center Consultant- REMOTE - #253693

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

Veradigm Provider

Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our Healthcare Provider Solutions Help Practices To

• Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
• Improve practice financial performance and take advantage of the benefits of health information technology innovations
• Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
• Get patients all their specialty medications faster and more easily
  
  

Practice Fusion

Practice Fusion is a cloud-based ambulatory EHR platform in the U.S., supporting over 30,000 medical practices in delivering better care to 5 million patients a month. Practice Fusion is committed to delivering intuitive and easy-to-use health IT solutions to small, independent medical practices.

Practice Fusion also offers services that make healthcare better for everyone—including clinical labs, pharmacies, imaging centers, health systems and other members of the healthcare ecosystem. These partners utilize the Practice Fusion platform to help coordinate care and develop innovative programs that help improve healthcare outcomes, reduce costs, and improve patient experience.

• This position is fully remote. Candidate must be able to work 11am-8pm Eastern Time.***
  
  

Join Our Team of Tech-Savvy Go-Getters!

Are you ready to make a difference in healthcare while having fun? At Practice Fusion, our EHR platform helps thousands of medical practices save lives and reduce healthcare costs every day. We're looking for enthusiastic Associate Support Call Center Consultants to join our team and help our users—doctors—get the most out of our platform.

Why You'll Love This Job

• Be a Hero: Use your tech skills to solve problems and make doctors' lives easier.
• Stay Connected: Respond to calls, emails, and chats from our awesome users.
• Learn and Grow: We're all about continuous learning and growth. If you're eager to learn, this is the place for you!
  
  

What You'll Do

• Help and Support: Provide top-notch phone, email, and chat support to our EHR community.
• Be the Expert: Teach doctors and their staff how to use our platform like pros.
• Keep Customers Happy: Ensure high levels of customer satisfaction with quick and accurate responses.
• Drive Change: Be a champion of change management for both internal and external customers.
• Document Everything: Manage customer interactions in our Salesforce CRM system.
• Contribute to Big Ideas: Support leadership and contribute to key business initiatives.
• Spread the Love: Be an ambassador for our culture and create promoters and evangelists for Practice Fusion.
• Improve and Innovate: Identify trends and offer feedback to enhance our systems and processes.
  
  

Who You Are

• Tech-Savvy: You love technology and can troubleshoot like a pro.
• Customer Service Enthusiast: You're passionate about helping people and providing excellent service.
• Problem Solver: You enjoy creative problem-solving in a fast-paced environment.
• Great Communicator: You have excellent written and verbal communication skills.
• Friendly and Professional: You have a friendly, patient, and professional phone demeanor.
• Dependable: You can be counted on to work in a fast-paced environment.
  
  

Requirements

• Remote Ready: Capable of working from home.
• Flexible Hours: Can work 11:00am-8:00pm EST.
  
  

Bonus Points

• Degree Holder: Bachelor's degree (preferred).
• Experience: Previous customer service and call center experience.
  
  

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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