AVP, Operations and Service Delivery (Full Time, On Site) - #254910

Description

The Assistant Vice President (AVP) of Service Delivery is a key leadership role responsible for driving operational excellence within their assigned responsibilities. This position will oversee planning, production, compliance, client implementation, service delivery, driving continuous improvement initiatives, and ensuring alignment with strategic business goals. The AVP will work closely with cross-functional teams and senior leadership to optimize resources, improve cost-efficiency, and deliver exceptional service to our clients.

Responsibilities

• Partners with the Service Delivery Leadership Team to ensure that services are aligned to achieve strategic goals.
• Oversees all aspects of operational performance, including output planning, budgeting, cost controls, productivity, labor efficiency to enhance profitability within service level agreements.
• Develops and is accountable for the successful achievement of measurable financial and operational success factors within mortgage operations.
• Evaluates and reports on performance against strategic and operational goals; identify variances and takes corrective action.
• Provides daily, tactical leadership to Managers and teams to ensure consistent execution of business plans and standard operating procedures.
• Identifies, recommends, and implements initiatives to enhance productivity, reduce operating costs, and improve quality and delivery metrics.
• Analyzes rework data and operational KPIs to drive process improvement and resource optimization.
• Collaborates cross-functionally with Revenue, Technology, and Administration to align operations with enterprise-wide initiatives.
• Serves as a key representative of the company to clients and strategic partners, supports business development, contract renewals, and other client success efforts.
• Fosters a culture of accountability, engagement, and continuous improvement across all operational teams.
• Motivates, develops, and leads teams across assigned office locations and virtual/remote employees to achieve production, quality, and performance metrics.
  
  

Requirements

• 10+ years of leadership, service delivery, and or operations experience and bachelor's degree in a related discipline; or any comparable combination of education and experience.
• Strong analytical and decision-making skills with experience in performance management, budgeting, and process improvement.
• Exceptional leadership, communication, and interpersonal skills; demonstrated ability to lead through influence and collaboration.
• Familiarity with compliance and regulatory environments relevant to the firm’s industry sectors.
• Ability to communicate effectively through verbal, written, and video communications.
• Read and interpret documents such as company policies.
• Ability to write complex reports and correspondences.
• Intermediate to advanced skills with Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Ability to understand different software systems and how they work
  
  

Preferred Qualifications

• Master's degree
  
  

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.