Benefits Customer Service Representative CSR - #160188


Date: 2 weeks ago
City: Richmond, VA
Contract type: Full time

We are in search of a dedicated individual to serve as a Benefits Representative for our customers. You will organize and issue benefit materials, participate in sales meetings, as well as answer all questions and issues related to benefits in a timely and professional manner.

The ideal candidate should be detail-orientated, extremely professional and have excellent communication skills (written and verbal).


  • Conduct benefits meetings to educate consumers on options offered
  • Oversee customer support and sale of benefit programs such as medical, disability, retirement and other supplement benefits the company has to offer.
  • Help consumers resolve all benefit-related issues in an effective and timely manner.
  • Ensure individuals are always kept up-to-date and educated on all available benefits and wellness programs.
  • Maintain a well-informed knowledge of the company benefit campaigns, vendor relationships and enrollment processes.


  • Highly organized and detail-orientated.
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • The desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team

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