BOOKSELLER (SEASONAL), Part-time or Full-time - #134969

THIS IS OUR KIDS STORE! YOU MAY BE THE IDEAL CANDIDATE FOR THS POSITION IF:

• You are available for any shift
• You take pride in your record of reliable attendance and punctuality
• You excel at customer service and helping customers of all ages feel special and appreciated

Important Note: This is a seasonal, part-time or full-time position that ends December 31st. Time off is extremely limited during the retail holiday season and we will close only on Thanksgiving and Christmas.

Job Summary

Booksellers are the heart of our bookstores. Under the supervision of the Store Manager and Retail Managers, Booksellers sell books and other merchandise to customers while providing exceptional customer service that keeps customers coming back to our stores. In addition, Booksellers perform a variety of tasks needed for the effective and profitable operation of the bookstore.

Duties/Responsibilities:

• Consistently deliver a unique customer experience by providing exceptional customer service
• Process sales transactions using POS system
• Serve customers by making book recommendations and providing assistance in finding books and merchandise
• Shelve and straighten books
• Perform general section maintenance and cleaning
• Perform other duties as assigned by the Store Manager and Retail Managers

Essential Job Functions: Required Skills/Abilities

• Excellent customer service skills, including
  • Ability to hand-sell
  • Ability to maintain a pleasant, helpful, and professional manner during customer interactions
  • Ability to communicate effectively with customers in person and by phone
• Computer Skills:
  • Basic computer skills with the ability to perform basic tasks on a computer such as typing at a reasonable speed, using email, and opening and closing apps and other software
  • Ability to learn to use company computer systems and tools effectively within a reasonable time period
Teamwork
• -ability to function effectively in a team environment, including working cooperatively and communicating effectively with team members
• Comfortable in a retail environment
• Ability and willingness to perform a variety of tasks
• Strong work ethic-must be able to work productively without close supervision
• Punctuality and reliable attendance are essential in this role

Education and Experience:

• At least one year of retail, customer service, or other sales experience is preferred.
• Being well-read in one or more genres is a plus.

Physical Requirements, Work Environment and Hours:

• Constantly Required:
  • Standing/walking (70% of the time or more)
  • Lifting books
  • Interacting with customers
• Sometimes Required:
  • Pushing/pulling carts of books and merchandise
  • Kneeling, crouching, reaching
• Book dust present at all times.
• Time off is extremely limited during the retail holiday season. We are closed only on Thanksgiving and Christmas.