Business Analyst - AI & Automation - #257326

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Business Analyst plays a critical role in identifying and delivering AI-enhanced solutions across Nelnet. This individual will partner with business stakeholders to uncover efficiency opportunities, enhance accuracy, and improve the user experience by configuring no-code AI tools such as Microsoft Power Automate and Copilot Studio. Ideal candidates bring a strong analytical mindset, enthusiasm for learning AI technologies, and the ability to translate complex needs into scalable solutions.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 3/2 (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Key Responsibilities

• Analyze and evaluate business systems, processes, and user needs to identify automation opportunities.
• Collaborate with stakeholders to define project scope, business objectives, success metrics, and detailed solution requirements.
• Configure AI-enabled no-code solutions using tools like Microsoft Power Automate and Copilot Studio, with a growth mindset toward tool mastery.
• Lead requirements gathering, process mapping, and gap analysis to define current and future-state workflows.
• Contribute to solution design by proposing innovative use of AI technologies for optimization.
• Define and manage test cases, validate outputs, and summarize test outcomes for stakeholders.
• Monitor post-deployment performance of solutions, celebrate wins, and drive continuous refinement.
• Support change management and end-user adoption through training, documentation, and feedback loops.
• Act as liaison between business users, product teams, and technical stakeholders.
• Participate in team stand-ups, planning sessions, and knowledge-sharing forums to contribute to collective growth.
  
  

Experience

• 3+ years in a business analysis, process improvement, or technical solution delivery role.
• Experience identifying or implementing automation or AI-enhanced processes preferred.
• Hands-on exposure to no-code/low-code tools or demonstrated aptitude and interest in learning them.
  
  

Skills & Competencies

• Strong analytical and critical thinking skills with the ability to assess business problems and identify AI-enhanced solutions.
• Fast learner and natural innovator who thrives in ambiguous and evolving environments.
• Excellent communication skills; able to translate between technical and non-technical audiences.
• Experience creating process maps, user stories, and functional specifications.
• High attention to detail, including edge case evaluation and exception handling.
• Familiarity with prompting and working alongside AI assistants or copilots (e.g., Microsoft Copilot) is desirable.
• Passion for emerging technology and a drive to become an internal expert in AI no-code platforms.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Visio); experience with Power Platform is a bonus.
• Awareness of data privacy and security best practices when designing and deploying AI tools.
• Ability to define and monitor automation success metrics, including time savings, accuracy improvements, and ROI.
• Curious, self-driven learner who regularly explores AI trends and proposes innovative solutions.
  
  

Annual salary range for this role is $65,000 - $80,000 depending on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.