Business Analyst I - #261572

Job Purpose

The Business Analyst I is a resource that collects and develops requirements in support of an overall IT strategy. The Business Analyst I understands, analyzes and documents business problems and can translate business requirements into technical solutions. They will be hands-on working with requestors and the development team.

Essential Functions

Manage incoming application development requests and perform incident management oversight

• Develop and maintain a fundamental understanding of Cincinnati Bell business processes supported by IT supported applications
• Develop and maintain a fundamental understanding of the technologies utilized to support Cincinnati Bell applications
• Collaborate with developers and subject matter experts to help analyze tradeoffs between usability and performance needs
• Develop requirements specifications according to standard templates
• Document processes and guidelines for internal and external consumption
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
  
  

Liaise, communicate and facilitate process adherence

• Proactively communicate with external and internal customers
• Support and institutionalize best practice methodologies as it relates to IT applications (change control/user acceptance testing/training/implementation methodologies)
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
• Serve as liaison between the business units, technology teams and support teams
  
  

Critical thinking

• Evaluate information gathered from multiple sources and reconcile conflicts
• Conduct periodic site reviews and internal testing as well as daily review and analysis of site metrics
• Decompose high-level information into details, summarize low-level information to a general understanding, and distinguish user requests from the underlying true needs
  
  

Education

Four years of College resulting in a Bachelor's Degree or equivalent

General Work Experience

0 to 3 years work experience

Previous Work Experience

• Preferred experience in Business/Service Analysis in professional and/or educational enviroment
• Preferred experience gathering requirements for projects, upgrades, ehhancements, or new development
• Preferred experience of process mapping, with the ability to bring together diverse groups and opinions to document coherent solutions
• Preferred knowledge of process/data/functional modeling techniques and an undertsanding of the use of structured techniques
• Preferred working from and developing scenarios and user requirements
  
  

Special Knowledge, Skills And Abilities

• Excellent organizational skills
• Personal integrity with uncompromising ethical standards
• Strong written and verbal communication skills
• Conflict resolution skills
• Proficiency with Microsoft Office software
• Analytical skills and ability to translate user needs into application requirements
• Testing skills required to validate system changes to ensure quality deliverables and system health
• Ability to perform multiple project tasks simultaneously
• Ability to work as a member of a project team representing a particular system while focusing on the goals of the overall project
• Strong problem-solving skills, and the ability to comprehend complex concepts
  
  

Supervisory Responsibility

No supervisory responsibility