Business Operations and Program Manager - #263701

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview: Inovalon’s Insights business unit is seeking a Business Operations Manager to lead business critical initiatives related to its delivery of advanced data solutions services to customers across the healthcare system. The Insights business unit focuses on driving impact for customers via maximizing the value of Inovalon’s proprietary large scale, real-world datasets through applied data analytics services solutions.

The position is responsible for providing leadership to the growing Insights Delivery Operations team in fulfilling business and growth objectives. This role will encompass the development and execution of processes that will enable subject matter teams to deliver on contracted customer requirements relative to analytics services. The role will require expertise in process development and improvement, business strategy, project resourcing, and coordination with Finance and Legal colleagues. This role will report directly to Insights’ Director, Business Operations and Programs.

Duties and Responsibilities:

• Provide daily operations support to the project teams by setting up new customer projects in existing project management and finance systems, ensuring timeline invoicing, documenting all key elements of contractual and project obligations
• Help track project timeline and progress and report out to finance for reporting purposes
• In partnership with relevant teams, lead effort to remedy issues that affect operations, project performance and delivery
• Generate performance reports
• Develop and scales processes and SOPs required to streamline deployment of personnel resources for the fulfillment of pre-sale and post-sale customer delivery obligations
• Work closely with Insights business unit Finance and Legal teams to ensure successful project operational execution, e.g. tracking of timeline and task modifications, requesting invoices, tracking of deliverables,
• Identifies, shares and implements new process improvement opportunities
• Facilitate the continual development/evolution of strategic initiatives to improve practice financial performance and efficiency and drive strong operating leverage
• Leverage project management methodologies to drive completion of resulting strategic initiatives, including action item management, escalation of issues/barriers, and any necessary change management techniques
• Acts as a liaison to functional teams across the Insights BU and Company who are stakeholders in the delivery of Insights analytics services – including Sales, HR, Information Technology, Engineering, Data Security/Privacy, Finance/Accounting, Legal, Procurement, and Product
• Develop compelling business cases to be presented to corporate teams whenever new resources are required to improve efficiency or productivity
• Lead cross functional meetings and drives ongoing tracking of and accountability for action items
• Serve as external/commercial face of Insights with vendors as needed
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the company
  
  

Job Requirements:

• Minimum 2-5 years of experience supporting teams, projects, and business initiatives in a consulting and/or data product environment
• Excellent attention to detail
• Confidence and ability to influence team members and business partners toward common goals
• Superior oral and written communications skills in order to clearly and effectively identify and describe issues, and prepare reports, and other deliverables
• Responsive, action-oriented demeanor
• Credibility and capability to build trust and cultivate relationships with diverse internal and external stakeholders
• Problem definition and resolution skills
• Demonstrated ability to manage multiple activities in parallel and comfortable in changing priorities
• Process Improvement skills: root cause analysis, process mapping, statistical data analysis, Poka-Yoke/error proofing, sustainability/control plans
• Change Management skills: business case development, communication strategy, reinforcement plans, generate sponsorship, assess the climate, prioritize action
• Mastery of Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook
• A positive, professional, patient, and solution-oriented attitude
• Working knowledge of Oracle preferred
• Experience in a healthcare organization preferred
  
  

Education:

• Bachelor’s degree from accredited college/university in business, management, healthcare administration or related field required; Master’s degree preferred
• Preferred: Certification in Process Improvement, Project Management, and/or Change Management
  
  

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.
  
  

Inovalon Offers a Competitive Salary And Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range

$65,100—$97,700 USD

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

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