Call Center Representative - #171293

Channel Partners Group

Date: 1 week ago
City: Cincinnati, OH
Contract type: Full time
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable


* Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
* Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
* Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
* Building lasting relationships with clients and other call centre team members based on trust and reliability
* Utilizing software, databases, scripts, and tools appropriately
* Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
* Making sales or recommendations for products or services that may better suit client needs
* Taking part in training and other learning opportunities to expand knowledge of company and position
* Adhering to all company policies and procedures


* High School Diploma or equivalent
* More education or experience may be preferred
* Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
* Understanding of company products, services, and policies
* Proficiency with computers, especially with CRM software, and strong typing skills
* Ability to ask prying questions and diffuse tense situations
* Strong time management and decision making skills
* Adaptability and accountability
* Fluency in multiple languages may be desired.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs


Kroger, Cincinnati, OH
1 week ago
Responsible for delivering the highest quality health care within The Little Clinic's scope of services while achieving optimum patient satisfaction. These responsibilities include but are not limited to: building relationships with the patients, host store personnel and the health care community in order to enhance practice building and continuity of care. Demonstrate the company s core values of respect, honesty,...

Permit agent

West Chester Permit, Cincinnati, OH
2 weeks ago
Want to join our team? We'd love to hear from you! West Chester Permit's loyal customers receive the greatest level of customer service and attention. We are currently looking for a select few who will help us carry out our mission. If you are self-motivated, dedicated and team-oriented, we are interested in hearing from you! Cincinnati office Ideal candidates are...

Patient Care Svc Associate-AFSCME-Operative Services

UC Health, Cincinnati, OH
2 weeks ago
Job Description At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be...