Call Center Representative-Day Shift - Full Time - #254078
Ladies & Gentlemen Salons / Brown Aveda Institute
Date: 2 weeks ago
City: Mentor, OH
Contract type: Full time
Description
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Reserve appointments for the guest at their preferred location
- Call clients and customers to inform them about the company's new products & services
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information
- Collaborate with other call center professionals to improve customer service
- Marketing job duties as required
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company's products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
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