Chief Digital Officer - #179165

Team Gilbert has an exciting opportunity for a strategic, tech-savvy communications expert to lead our digital communications team as our Chief Digital Officer. The Office of Digital Government has changed the way that municipalities engage with residents and we are looking to continue that journey into the future as we Anticipate. Create. Help People. The Chief Digital Officer leads the Office of Digital Government and the strategic direction for all internal and external marketing, communications, and engagement efforts for Gilbert as well as the dynamic teams that support these initiatives. 

The primary duties of the Chief Digital Officer are:  

• Develop and lead an omnichannel integrated communication strategy, leveraging various platforms and channels to reach various audience segments effectively. This includes traditional media (television, radio, print), social media, messaging apps, websites, and emerging technologies such as virtual and augmented assistance tools. 
• Develop strategies for leveraging data analytics to gain insights on community preferences and engagement patterns allowing for more targeted and personalized communication strategies, ensuring the right message reaches the right audiences through the most effective channels.
• Create engaging, high-quality visual assets, such as infographics, videos and interactive multimedia content to facilitate better understanding and retention of information.
• Develop effective strategies for digital and social media engagement, responding to queries, concerns and leveraging partnerships and targeted marketing strategies.
• Create robust and transparent approaches to open communication to build trust and credibility through approaches such as live streaming events, hosting online forums, providing real-time updates and behind the scenes insights into government processes and decision-making.
• Effectively manage crisis communications and develop rapid response mechanisms to address fast-moving and emerging issues, counter misinformation, and provide accurate and timely information to the public.
• Be an innovation leader in evaluation and piloting of emerging technologies such as artificial intelligence, virtual and augmented reality, chatbots/augmented assistants to enhance communication and citizen engagement. Manage the town website, Open Data Portal, 311 and social media tools and technology.
• And more! Read the full job description to learn more.

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

• Bachelor's degree in a related field, Masters desirable (or equivalent work experience required);
• 10+ years of progressively responsible experience in communications, media relations and digital communications and marketing; 
• 10+ years of managerial/strategic leadership experience of communications, public relations and/or marketing departments;
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

WHY GILBERT?

Gilbert’s mission is to “Anticipate. Create. Help people.” With 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future, while continuing to be one of the top communities in the country.

What sets Gilbert apart is a combination of a sense of community, a unique and enjoyable environment for residents and businesses and a commitment to innovation. Gilbert is a diverse community that celebrates its rich heritage and character, but we’re working diligently to shape our best possible future. We all play a role in the design of tomorrow.

In Gilbert, we are shaping a new tomorrow, today.