Clerical Intake- Part Time 19hours per week - #256925

Class Definition

GENERAL STATEMENT OF DUTIES: To assist in the intake of new clients by interviewing referrals and processing intake paperwork; to assist as required with the general gathering of, collation of, and processing of case paperwork, including courier of paperwork between statewide offices; telephone and/or walk-in reception; data entry related to client and case intake and case tracking; to assist as required the Intake Coordinator in all activities within the Intake Unit; to assist as required with general office tasks such as filing and copying.

SUPERVISION RECEIVED: Works under the direction and supervision of the Intake Coordinator. May be assigned by the Intake Coordinator to work with, and be supervised by, other office personnel for specific periods and/or specific tasks.

SUPERVISION EXERCISED: None.

Illustrative Examples of Work Performed

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED

• Electronic or hand-written interviews of prospective clients;
• Data entry of interviews or other case tracking information;
• Filing and copying;
• Answering telephones and handling walk-in clients;
• Monitoring courtrooms and providing general assistance including paperwork distribution between statewide offices and/or courtrooms.
  
  

Required Qualifications For Appointment

REQUIRED QUALIFICATIONS FOR APPOINTMENT

KNOWLEDGES, SKILLS AND CAPACITIES: Working knowledge of English, spelling, grammar and basic arithmetic; extreme accuracy and thoroughness in recording information received; legible and neat handwriting; accurate typing at a reasonable data entry speed; familiarity with or ability to quickly learn data entry; working knowledge of departmental rules, regulations, procedures, functions, and the ability to apply those to work problems; working knowledge of, or ability to learn quickly, basic court procedures and terminology; ability to intelligibly explain various court and office protocols and processes to clientele; pleasant, tactful and courteous manner with clients, employees, court and other department personnel, and the general public; the ability to develop and maintain good working relationships with other employees; responsible judgment and discretion in dealing with clients and the general public.

Education And Experience

A high school diploma or G.E.D., or employment experience that is substantially equivalent.

Valid motor vehicle operator's license and personal transportation such as to be able to report to multiple locations during a single day or to report to locations not easily accessible by public transportation.

PREFERRED QUALIFICATIONS FOR APPOINTMENT: Fluency in language other than English, preferably Spanish, Portuguese or Southeast Asian languages.

NA

Employer State of Rhode Island

Address One Capitol Hill

Providence, Rhode Island, 02908

Website http://www.apply.ri.gov