Client Service Representative - #248904

Department: Receptionists

Location: Sandy Springs, Georgia

Compensation: $16.00 - $18.00 / hour

Description

At North Springs Animal Clinic, we take pride in delivering high-quality, compassionate veterinary care to pets in our Sandy Springs community. As a premier full-service veterinary hospital, we offer a wide range of services—from wellness exams and vaccinations to surgical care, diagnostics, and emergency services.

We are seeking a friendly, dependable, and client-focused Client Service Representative (CSR) to join our growing team. In this important front-line role, you’ll serve as the first and last point of contact for our clients—ensuring every experience is warm, professional, and memorable.
About the RoleAs a CSR, you’ll be a vital link between our clients and the clinical team. Your communication skills, compassion, and attention to detail will help clients feel informed, supported, and cared for throughout their visit. This role requires strong multitasking ability, emotional resilience, and a natural flair for customer service—especially in high-energy or emotionally charged situations.

Some of the responsibilities you will own in this role:

Client Experience & Interaction

• Greet clients and pets warmly, setting a positive tone from the moment they walk in
• Create a welcoming and compassionate environment for pets and their families
• Handle check-in and check-out procedures with professionalism and care
  
  

Appointment Scheduling & Communication

• Answer incoming calls, emails, and messages efficiently and with empathy
• Schedule appointments for routine visits, emergencies, and procedures using veterinary scheduling software
• Manage the daily flow of appointments to minimize wait times and ensure smooth transitions
  
  

Medical Records & Administrative Support

• Maintain accurate and up-to-date client and patient records in our electronic system
• Gather patient histories, verify vaccination records, and support compliance with privacy regulations
• Process patient paperwork and assist with follow-ups
  
  

Billing & Payment Processing

• Accurately handle payments, invoices, and financial discussions with clients
• Explain service estimates, payment options, and available financing solutions
• Provide transparency and support during cost discussions
  
  

Client Education & Support

• Share information on preventive care, emergency procedures, and general pet health
• Educate clients on available services such as dental care, diagnostics, and specialty treatments
• Provide post-visit follow-ups and help ensure client satisfaction
  
  

Team Collaboration

• Work closely with veterinarians, technicians, and assistants to ensure effective communication and smooth coordination of care
• Stay calm and focused during emergency situations and help facilitate urgent case intake
  
  

Facility & Front Desk Operations

• Maintain a clean, organized, and professional reception area
• Monitor inventory and ensure front office materials are stocked and accessible
• Assist with administrative tasks and day-to-day clinic operations
  
  

Preferred Qualifications & Skills

• 1+ year of experience in a veterinary, medical, or customer service setting
• Familiarity with veterinary terminology, EMRs, and scheduling software
• Excellent verbal and written communication skills
• Strong organizational and multitasking ability in a fast-paced environment
• A calm, empathetic demeanor—especially when dealing with anxious pets or emotional clients
• Professional, polished, and positive attitude
• Availability to work some weekends and occasional evenings as needed
  
  
  

What We Offer

At North Springs Animal Clinic, we’re proud to be part of the Innovetive Petcare network. We believe that taking care of our team is just as important as taking care of our patients. That’s why we offer a full suite of competitive benefits designed to support your physical, financial, and emotional well-being:

Compensation & Financial Wellness

• Competitive hourly wage, based on experience and qualifications
• 401(k) with company match to support your long-term savings
• Employee referral bonus program
• Direct deposit and reliable pay practices

Health & Wellness

• Medical, dental, and vision insurance with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid parental leave and family-focused benefits
• Employee Assistance Program (EAP) offering 24/7 mental health and personal support
• Discounts on veterinary services for your own pets
  
  

Work-Life Balance

• Generous Paid Time Off (PTO)
• Paid holidays
• Flexible scheduling and time-off policies
• Supportive and collaborative team culture
  
  

Career Growth & Continuing Education

• Paid continuing education (CE) opportunities
• Dedicated CE allowance and paid CE time
• Access to Innovetive Petcare’s professional development resources
• Opportunities for advancement and cross-training
  

Extra Perks

• Employee wellness programs
• Team-building events and community involvement opportunities
• A fun, supportive workplace where your contributions are valued and your growth is encouraged