Collections Supervisor - #259966

Collections Supersvisor - Corporate - Call Center

The Collections Supervisor will oversee and assist employees in the performance of their job duties such as responding to customer inquiries and resolving issues. We are currently seeking a highly organized Collections Supervisor with great attention to detail and a willingness to learn. The Collections Supervisor is a natural problem-solver, able to work independently, and proactively seeks out projects to assist their team.

Responsibilities

• Handling escalated calls
• Maintaining accurate collection notes on past due accounts
• Providing supervision and training of a customer service & collection floor
• Operating a collections operating system as well as vendor sites
• Communicating professionally with consumers and team members
• Coordinating supervisor duties
• Evaluating and monitoring employee(s) performance
• All other duties as assigned.
  
  

Qualifications

• Supervised at a call center or branch environment minimum of 3 years
• Auto Collections Experience is a Plus
• Goal Oriented
• Proficient knowledge of the Federal Fair Debt Collection Practices Act
• Excellent verbal and written communication skills with attention to spelling and grammar.
• Excellent Interpersonal and organizational skills.
• Working and proficient knowledge of Microsoft Word and Excel.
• Ability to thrive in a fast-paced quota-driven work environment.
• Available to work a rotating shift for collection floor coverage.
• Strong ability to multi-task and work independently under high pressure.
• Must meet daily, weekly, and monthly goals.
• Must be punctual and dependable.
  
  

Education

• High school or equivalent experience (Required)
  
  

Location: In person - Corporate Office

Job Type: Full-time

Work Schedule

• Collection floor hours are as follows: Monday - Thursday: 8:00am - 6:00pm
• Friday: 8:00am - 7:00pm Saturday: 8:00am - 5:00pm
• Day shift
• Monday - Friday & Every other Saturday
• Overtime
  
  

Compensation

• $55,000.00 - $65,000.00 Salary (Depending On Experience)
• Supplemental pay - Weekly Incentives
  
  

Benefits

We are proud to offer an exceptional range of perks to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being.

Perks

At MEI, we prioritize the health and convenience of our employees. That's why we offer TeleDoc, a service that grants our staff 24/7 access to medical professionals. With TeleDoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases.

Furthermore, we understand the importance of maintaining an active and healthy lifestyle. That's why we provide a fully equipped onsite gym for our employees. Our corporate gym encourages physical well-being and promotes a healthy work-life balance.

About Us

MEI Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a dedicated workforce of over 300 talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Throughout our extensive history, we have built a solid reputation for our unwavering commitment to quality and expertise. The MEI Group consists of a total of 10 dealerships that operate under the buy here pay here model. This means that customers have the advantage of purchasing their vehicles directly from us and obtaining financing in-house. With our integrated approach, we aim to simplify the car-buying experience and offer flexible financing solutions to meet the needs of our valued customers. MEI Finance is the provider of in-house financing for the MEI Group. With our specialized financing services, customers have the convenience of obtaining financing directly through MEI Finance when purchasing vehicles from any of our locations. By offering in-house financing, we aim to streamline the financing process and provide tailored solutions that meet the unique needs of our customers.

Join the MEI team and enjoy the benefits of working with a reputable company that values its employees' health, well-being, and work-life balance!