Communications Technician - #256486

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Associate of Applied Science Degree in the Communications Technology, Electronics, or related field
• Bachelor’s degree in telecommunications or computer science related field preferred
  
  

Experience / Qualifications

• Minimum 5 years telecommunications experience, OR combination of an Associate of Applied Science Degree in the Communications Technology, Electronics, or related field PLUS at least 2 years telecommunications experience.
• Minimum 2 years working with healthcare providers, clinicians, and care delivery workers.
• Demonstrative experince successfully utilizing complex enterprise network and telecommunications software and hardware.
• Experience with Avaya, Vocera, PatientKeeper, and Microsoft Teams is desired.
• TCP/IP and Remote Access service experience desired.
• Collaboration conference room AV knowledge is desired.
• Strong interpersonal communication and organization skills.
• Preferred: Microsoft certifications, Cisco certifications, Avaya certifications, Q-Sys and Crestron certifications.
• Demonstrated success supporting communication solutions in a healthcare setting
• The ability to develop and maintain professional relationships with IT/Business teams as well as end users.
• Ability to working closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
• A solid understanding of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc.
• Knowledge of Microsoft AD, DNS, DHCP, Networking, Firewall technologies
• Familiarity with one or more Contact Center solutions, such as Avaya or Cisco
• Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
• Strong analytical skills, dedication, attention to detail and ability to excel under pressure
• Ability to work well with others in a team-oriented environment
• Ability to setup collaborative conferencing environments for executives and community stakeholders in support of the JMC mission
  
  

Position Summary

The Communications Technician is responsible for design, implementation, configuration, troubleshooting, daily operation and upgrading of “core” communications hardware and software. As a member of the Unified Communications Team, the Communications Technician will collaborate to create and maintain communications that include voice, video, and content collaboration across multiple network topologies. The scope of responsibilities includes a campus distributed and remote environment. This role requires solid demonstrated skills with enterprise communications and regular interactions with cross functional teams, clients, and vendors.

• Collaboration in the support of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately.
• Partner with Field Engineers, Systems Engineers, and Enterprise IT leadership along with fellow Communications Technicians to deliver assigned project tasks with the utmost quality and timeliness.
• Support new project work as well as handling MACD activity.
• Operation of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs.
• Contribute to the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization.
• Support conference room and meeting collaboration solutions that simplify collaboration and improve productivity.
• Provide support for in-room patient entertainment and engagement solutions.
• Support continuous maintenance of JMC supplied end-user mobility devices.
• Provide Tier 3 support for enterprise data and voice networks including route/switch data networks, Carrier Grade MPLS Networks.
• Providing day to day telecommunication support as assigned including handset programing and troubleshooting, conducting performance and diagnostic testing of telecommunications equipment.
• Identify inefficiencies and participate in process improvement initiatives.
• Maintaining accurate and timely status updates on tickets.
• Assisting in creating and reviewing technical documentation and user guides.
• Performing problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues.
• Perform other duties as assigned.
  
  

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).
  

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.