Components Customer Account Representative I - #135297

Duncan Aviation

Date: 1 week ago
City: Lincoln, NE
Contract type: Full time





Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.

Are you ready for an Experience. Unlike any other? Apply today!

With assistance, the Components Customer Account Representative I supports customers, satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul services. In addition, this position proactively updates status of customer send-in units; generates, processes and bills prepared work orders; updates the Customer Relationship Management system (CRM); and coordinates shipment of completed units and/or loaners.

Essential Job Functions

  • Processes incoming calls and accurately quotes average repair and turn times.
  • Is familiar with personnel and functions of each repair team capability.
  • Able to support customer questions with assistance from others.
  • Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates. Notifies repair shop, and material services departments of AOG or expedited units.
  • Prepares and presents estimates for repairs, overhaul, and exchanges to outside services of components in response to customers’ requests.
  • Monitors and updates work orders (i.e. verifying pricing, squawk details, parts, labor, all outside services and discounts to ensure accurate invoice, etc.). Estimates, quotes, schedules, bills prepared work orders, collects payment, and ships units.
  • Performs other duties as assigned by management.

Job Specific Requirements

  • Licenses/Certificates: N/A
  • Attendance: Regularly scheduled attendance required
  • Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
  • Environmental: Tolerates working in a noisy environment

Education and Experience

  • High School graduate or equivalent required
  • Business courses at a college level preferred
  • Customer service or aviation related service experience preferred

Available Benefits

  • Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
  • Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
  • Plan for your medical needs with a Health Savings Account (employer and employee contributions).
  • Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
  • Enjoy Duncan Aviation’s On-Site Fitness & Health Clinics at the MRO locations
  • Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Advocate

Jobs for Humanity, Lincoln, NE
3 days ago
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who...

Licensed Site Civil Engineer

Olsson, Lincoln, NE
1 week ago
We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to...

Field Technician II

RAKA, Lincoln, NE
3 weeks ago
RAKA Rentals is expanding its footprint in the Midwest Region and we’re looking for top talent to grow and serve our customer base. At RAKA Rentals, we believe that authentic relationships are the driving force of our success and we value the relationship over the transaction. This personalized approach gives us an opportunity to serve the local communities that we...