Contact Center Manager - #246320
Interior Federal
Date: 3 weeks ago
City: Reston, VA
Contract type: Full time
We are looking for a motivated individual to join our team as a Contact Center Manager at Interior Federal!
Key Responsibilities
Key Responsibilities
- Directs daily operations of the Contact Center, including hiring, training, performance appraisals, and overseeing outsourced call center operations.
- Develops and manages inbound and outbound strategies, ticketing, and chat systems, ensuring high-quality service.
- Manages phone system vendor relationships and troubleshoots phone issues.
- Handles escalated member issues and provides advice and solutions to member inquiries.
- Ensures regulatory compliance within the Contact Center, monitoring calls and tickets/chats for adherence to policies.
- Maintains accurate statistical records and dashboards of department activity.
- Experience: 2-5 years of similar or related experience.
- Education: A college degree or relevant work experience
- Skills: Excellent oral, written, telephone, and interpersonal communication skills. Ability to effectively deal with members, vendors, and staff. Ability to lift or pull up to 25 pounds and some travel required.
- Comprehensive Benefits: Competitive package including health, dental, and vision insurance, retirement plans, and more.
- Work-Life Balance: No weekend work required!
- Professional Growth: Education assistance and numerous opportunities for career advancement.
- Employee Perks: Enjoy employee discounts and loan discounts.
- Salary: $60-65k
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director of Sales
The Wurzak Hotel Group,
Reston, VA
1 week ago
A Director of Sales responsibilities revolve around overseeing the sales, budgets, and all programs related to marketing. They must implement budget goals and revenue targets, evaluate the progress of the various teams, participate in securing sales and reaching out to high-profile clients, and even negotiate contracts. As a leader in vertically-integrated hospitality, we’ve successfully developed and managed a growing portfolio...
Artificial Intelligence Specialist
Lensa,
Reston, VA
3 weeks ago
Lensa is the leading career site for job seekers at every stage of their career. Our client, Bechtel Corporation, is seeking professionals in Reston, VA. Apply via Lensa today! Requisition ID: 283336 Relocation Authorized: None Telework Type: Part-Time Telework Work Location: Reston, VA Extraordinary Teams Building Inspiring Projects Since 1898, we have helped customers complete more than 25,000 projects in...
Graphic Design Intern
ASRC Federal,
Reston, VA
3 weeks ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work ASRC Federal is looking for a Graphic Design Intern to work...
