Coordinator Senior Admissions - #308739
VITAS Healthcare
Date: 3 hours ago
City: Miramar, FL
Contract type: Full time
- Must fulfill all duties and responsibilities of the Admissions Coordinator position.
- Performs additional, elevated opening, closing, and intake operations AC tasks.
- Functions as a positive, professional role model and set the example for ACs in the performance of all AC duties and responsibilities.
- Supports the VITAS mission, core values, and Care Connection Center cultural platforms at all times.
- Is a strong mentor for all new ACs throughout their onboarding and probationary period of employment.
- Supports ongoing development of all ACs in coordination with all Care Connection Center initiatives and programs.
- Supports Telecare Operations with Sr. Patient Care Coordinator responsibilities as needed
- Takes the initiative in developing effective relationships with the Care Connection Center and all other department teams.
- Immediately escalates all concerns and/or needs to the appropriate Care Connection Center management team member.
- At least one year of admissions experience.
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
- Prior experience in working collaboratively with other functional leaders to drive action plans.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
- Bilingual in English/Spanish a plus.
- Medical or business office education or training desired
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