Customer Implementation Lead, re:Cycle Reverse Logistics - #305102

DESCRIPTION

Amazon is scaling a fast-growing business aimed at transforming the reverse logistics industry for electronic hardware. We're making our electronics processing, reuse, and recycling company available to customers — and we're looking for professionals with experience building solutions to scale our business, ensuring our customers succeed while developing the use cases of the future.

re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment with a specialization in the handling of valuable electronic hardware used in data centers. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies and are looking for a talented, driven, and versatile Customer Implementation Lead to own the end-to-end customer onboarding and launch experience for our re:Cycle as a Service (RaaS) offering. You'll serve as the critical bridge between Business Development and our operational, systems, and broader stakeholder teams — ensuring that customers are seamlessly transitioned into a successful pilot and launch. This is a highly cross-functional role requiring someone who thrives in ambiguity and is energized by standing up new processes from the ground up. This is an opportunity to build something truly meaningful inside Amazon.

Key job responsibilities

• Owning the customer onboarding lifecycle from deal close (or near-close) through successful pilot launch and steady-state operations
• Serving as the primary conduit between the BD lead who activates customer leads and the internal stakeholders who must prepare to support new clients
• Coordinating cross-functional readiness activities including process adaptation, facility preparation, and systems configuration in partnership with program leads
• Interfacing directly with customers as needed to align on implementation timelines, requirements, and expectations
• Supporting customer contract development including scope definition, service-level parameters, and commercial terms in partnership with BD and Legal
• Conducting financial analysis to support deal structuring, pricing validation, and business case development for new customer engagements
• Assisting with facility sizing, layout planning, and capacity modeling as the program scales to accommodate new client volumes
• Identifying and escalating gaps in operational readiness, EH&S compliance, or systems capability that may impact customer launch timelines
• Developing and maintaining standardized onboarding playbooks, checklists, and implementation frameworks to enable repeatable, scalable launches
• Driving internal stakeholder alignment and communication to ensure all teams are informed and prepared for new customer activations
• Tracking implementation milestones, risks, and dependencies; proactively managing through obstacles to deliver on-time launches

BASIC QUALIFICATIONS

• 5+ years of program, project or product management, or leading product implementation experience
• 6+ years of related industry experience
• 8+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
• Bachelor's degree in Supply Chain, Business, Engineering, or a related field
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
• Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company
• Experience in program, project or product management, or leading product implementation

PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
• Experience in data centers, infrastructure service providers, or related technology companies
• Experience in negotiations with global suppliers with a proven track record in cost reduction
• Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners
• Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 133,200.00 - 180,100.00 USD annually