Customer Service - #135317

All Klear, Plumbing, Heating & Cooling, Inc

Date: 1 week ago
City: Springfield, MO
Salary: $16 - $20 per hour
Contract type: Full time
Established in 2006, All Klear All Hours is a locally owned corporation providing plumbing, heating, cooling and electric installation and repair services. All Klear All Hours provides these services to both residential and commercial customers in Springfield and surrounding areas. Our team of qualified technicians live our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We are looking to hire dispatcher/schedulers to add to our growing team!

Dispatcher/Scheduler will provide product/services information with accuracy and efficiency. Schedules service calls, resolve customer complaints, via phone, email or mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling.

Looking for someone that will respond to incoming client calls. Perform outbound calls as needed. Maintain daily call counts to meet quota. You will maintain complete and accurate information in the customer database. Work with the dispatcher to ensure service calls are scheduled in an efficient manner.

Prior call center experience is preferred but not required. Must be able to multi-task and work in a fast paced environment. Must have exceptional interpersonal and communication skills, both written and verbal.

Scheduling experience is helpful but will train anyone eager to learn. Knowledge of office administration and procedures a plus. Use problem-solving skills to deal with issues as they arise. Must have the ability to interact with a diverse array of clients and staff in a professional and courteous manner. Work independently with accountability for accurate and complete results. Be extremely organized. Have strong attention to detail. Work well both independently and in a team environment. Communicate well: listening, verbal, and written. Analyze information and respond appropriately. Accurately perform mathematical calculations. Manage time wisely and prioritize tasks. Provide superior customer service. Multi-task in a pleasant manner. Work well under pressure. Desire and ability to learn. Be honest, trustworthy and punctual.

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