Customer Service Manager - #257917
Yingling Aviation
Date: 9 hours ago
City: Wichita, KS
Contract type: Full time
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13277839
Summary Of Accountabilities
Single Point of Contact for customer on all project communications
encompassing the entire work scope throughout the duration of the
project while safeguarding customer satisfaction, expectations and
maintaining company objectives ensuring overall project success.
Primary Duties And Responsibilities
1\. Act as single point of customer contact throughout work scope and
duration of assigned projects. Schedule and conduct cross functional
meetings, and report project status as required from pre-arrival through
post-departure, following company processes. Conduct customer arrival
and departure debriefs, monitor and manage project schedule and
Performance, Drive Recovery Plans As Required To Meet Company
commitments. Provide updates to customers.
2\. Establish positive, productive working relationship with project
customer. Provide customer updates on a periodicity and by means
preferrable to the customer. Manage customer expectations and develop
customer trust.
3\. Continuously review aircraft discrepancies, communicate issues,
obtain work authorizations, coordinate test flights, prepare and review
invoices, coordinate aircraft preparation and delivery, deliver final
invoice to customer, ensure receipt of payment, and follow up with
customer post-delivery.
4\. Maintain awareness of project status, schedule, impediments,
financials, and issues affecting projects and provide updates to
internal and external stakeholders verbally, in writing, at meetings,
and through communications methods as required.
5\. Assist with invoice disputes and warranty claims as required.
6\. Adhere to company policies and procedures, adhere to standards of
professional conduct at all times, and present a positive, professional,
active, and engaged persona to all customers.
7\. Other duties as assigned by Customer Service Director.
information, please see: https://www.kansasworks.com/jobs/13277839
Summary Of Accountabilities
Single Point of Contact for customer on all project communications
encompassing the entire work scope throughout the duration of the
project while safeguarding customer satisfaction, expectations and
maintaining company objectives ensuring overall project success.
Primary Duties And Responsibilities
1\. Act as single point of customer contact throughout work scope and
duration of assigned projects. Schedule and conduct cross functional
meetings, and report project status as required from pre-arrival through
post-departure, following company processes. Conduct customer arrival
and departure debriefs, monitor and manage project schedule and
Performance, Drive Recovery Plans As Required To Meet Company
commitments. Provide updates to customers.
2\. Establish positive, productive working relationship with project
customer. Provide customer updates on a periodicity and by means
preferrable to the customer. Manage customer expectations and develop
customer trust.
3\. Continuously review aircraft discrepancies, communicate issues,
obtain work authorizations, coordinate test flights, prepare and review
invoices, coordinate aircraft preparation and delivery, deliver final
invoice to customer, ensure receipt of payment, and follow up with
customer post-delivery.
4\. Maintain awareness of project status, schedule, impediments,
financials, and issues affecting projects and provide updates to
internal and external stakeholders verbally, in writing, at meetings,
and through communications methods as required.
5\. Assist with invoice disputes and warranty claims as required.
6\. Adhere to company policies and procedures, adhere to standards of
professional conduct at all times, and present a positive, professional,
active, and engaged persona to all customers.
7\. Other duties as assigned by Customer Service Director.
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