Customer Service Representative - #247717

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Training & development
• Vision insurance
  
  
  

Customer Service Representative (CSR) – Rainbow Restoration of Dickinson

Position: Customer Service Representative (CSR)

Reports To: Office Manager

Location: League City, TX

Employment Type: Full-Time

Position Summary

Rainbow Restoration of Dickinson is seeking a detail-oriented and customer-focused Customer Service

Representative (CSR) to be the first point of contact for customers, vendors, and referral partners. The CSR

will be responsible for handling inbound calls, qualifying leads, scheduling jobs in the job management system,

and supporting the daily operations of our emergency restoration services. The ideal candidate will have strong

communication skills, excellent organizational abilities, and a commitment to delivering exceptional service.

Key Responsibilities

Customer Interaction & Job Management

• Answer inbound calls professionally and courteously, providing accurate information about our
  
  
  

services.

• Qualify and classify leads according to established Standard Operating Procedures (SOPs) for
  
  
  

water mitigation, mold remediation, and emergency service calls.

• Create jobs in Dash (Fusion) job management software for potential clients and dispatch to the
  
  
  

operations team as applicable.

• Inform customers about inspection and consultation fees, ensuring clarity on service
  
  
  

expectations.

• Provide timely follow-ups to customers regarding scheduling, job progress, and service-related
  
  
  

inquiries.

• Handle customer complaints and escalate issues as needed to management.
  
  
  

Administrative & Data Management

• Maintain accurate and up-to-date customer, vendor, and referral partner contact records in
  
  
  

Luxor CRM and Fusion.

• Audit, update, and correct any discrepancies in contact information for customers, vendors, and
  
  
  

referral partners.

• Utilize the CRM deduplication tool and create follow-up tasks for missing information, ensuring
  
  
  

data integrity.

• Assist in QuickBooks by creating and sending estimates for inspection fees or consultation fees
  
  
  

when pre-approval is required before dispatching a technician or consultant.

Operational Support

• Work closely with the Office Manager, Project Coordinator, and Production Manager to
  
  
  

coordinate scheduling based on job urgency and technician availability.

• Follow established escalation procedures for high call volume or unusual situations.
• Support Accounts Payable by ensuring accurate documentation of invoices and assisting with
  
  
  

vendor communications when needed.

• Assist HR with managing company devices, email accounts, and password resets.
• Support compliance tracking for Alacrity, Contractor Connections, Lionsbridge, and Allstate
  
  
  

SLAs, ensuring deadlines and milestones are met.

Qualifications & Skills

• Experience: 2+ years in a customer service, administrative, or call center role (preferably in
  
  
  

restoration, construction, or home services).

• Software Proficiency: Familiarity with Dash (Fusion), Luxor CRM, QuickBooks, and Microsoft
  
  
  

Office Suite preferred.

• Communication Skills: Strong verbal and written communication skills with the ability to handle
  
  
  

sensitive customer situations professionally.

• Organizational Skills: Ability to multitask, prioritize responsibilities, and maintain attention to
  
  
  

detail in a fast-paced environment.

• Problem-Solving: Strong ability to assess customer needs, troubleshoot common concerns, and
  
  
  

escalate issues appropriately.

• Team Player: Ability to collaborate with internal teams while maintaining accountability for
  
  
  

individual tasks.

• Work Ethic: Must be self-motivated, dependable, and dedicated to providing excellent service.
  
  
  

Preferred Qualifications

• Experience working in restoration, insurance claims, or construction-related industries.
• Knowledge of Xactimate or other estimating software is a plus.
• Bilingual (English/Spanish) preferred but not required.
  
  
  

Compensation & Benefits

• Competitive hourly wage based on experience.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and holidays.
• Ongoing training and professional development opportunities.
• Opportunity for growth within the company.
  
  
  

Additional Responsibilities

• Duties may include any additional responsibilities, projects, or tasks as assigned by
  
  
  

management to support business needs.

About Us

Rainbow Restoration of Dickinson is a 24/7 emergency restoration response company serving Galveston,

Brazoria, and Harris County, Texas. We assist home and business owners through disasters, specializing in

water damage mitigation, mold remediation, fire damage restoration, and reconstruction. Our mission is to

serve our community with integrity, compassion, and excellence.

Join our team and be part of a company that makes a real difference in people’s lives!

Notice

Rainbow International LLC is the franchisor of the Rainbow International Restoration franchised system. Each Rainbow International Restoration franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement
  
  
  

I acknowledge that each independent Rainbow International Restoration franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.