Customer Service Representative - #258265

Engine Systems Inc


Date: 1 day ago
City: Rocky Mount, NC
Contract type: Full time
Overview

Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804

A ccount Manager/ Inside Sales/Customer Service

Responsibilities

  • Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.
  • Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.
  • Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.
  • Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
  • Computes price, discount, and shipping charges as required.
  • Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.
  • Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Follows up on orders to ensure delivery by specified dates.
  • Resolves customer complaints within limits of authority.
  • Compiles statistics and prepares various reports when requested by management.
  • Participates in on-call duty rotation
  • Coordinates tracking of repair work for all major repairs components
  • Assist in writing SDN for obsolete materials
  • Travels as required to customer site or group meeting
  • Other duties as assigned

Qualifications

  • PC Knowledge (Windows/Excel/PowerPoint)
  • Sales knowledge, (Engine Product Knowledge Preferred)
  • Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment

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