Customer Service Specialist - #187302

Nashville General Hospital is hiring for a Customer Service Specialist for Patient Access Services as a full-time job in Nashville, Tennessee.

Shift: Day Shift

The Customer Service Specialist sets the tone for a great patient experience by providing exceptional customer service. In this role, you will make each patient’s encounter as positive as possible, respond in a prompt and empathetic manner to meet patient’s needs. As a Customer Service Specialist, you will be responsible for answering incoming calls for our various clinics in a high-volume call center. Customer Service Representatives/Specialists triages calls and directs calls/communications to the appropriate department. The Customer Service Specialist will be a resource for their teammates and customers, a subject matter expert for medical questions/conditions for the clinics he/she serves in order to best triage the customers calls and direct the call appropriately.

Customer Service Specialist Roles And Responsibilities

• Self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment.
• Properly greet callers, collect and or provide information based on purpose of call and script requirements.
• Assist callers/patients as needed, find solutions to questions, and provide amazing contact experience.
• Willingness to come in and help people every day and get up and do it again tomorrow.
• Handle all aspects of calls.
• Ability to use proper language, grammar, and style, in verbal and written communications.
• Ability to understand basic health care industry terms (e.g., primary care, provider, benefits, HIPAA).
• Ability to build relationships with providers and all customers within and outside of Nashville General
• Hospital and Nashville Healthcare.
• Ability to understand medical terminology and be able to properly triage patients’ needs by answering calls timely while following a script.
• Be able to educate, communicate and, transfer calls through the phone system and/or create messages through out EMR system.
• Ability to research information using available resources, reference FAQs, and other information resources.
• Quick and accurate keyboard typing and navigation with mouse.
• Respond to customer emails and other non-phone inquiries/communications.
• Complete any required data entry, call logging and or reporting.
  
  

Required Skills and Qualifications:

• Graduate of a Medical Assistant or Nursing Assistant Program required
• Certified MA or CNA clinical experience required
• Clinical scheduling experience or equivalent required
• High School Diploma or equivalent
• Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook.
• Demonstrated proficiency with EHR/EMR, preferred experience with Paragon and eCW.
• Previous successful experience in a healthcare clinic/ medical office environment or customer service role preferred.
• Call Center experience, preferred.
• One year of related experience, preferred.
• Associates degree preferred
  
  

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees
  
  

Join our team at Nashville General Hospital. Apply today!