Customer Service Specialist, Contact Center at Avenue North - #174761

ChristianaCare Contact Center at Avenue North is looking for a Customer Service Specialist.

The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware. Located just north of the City of Wilmington and five minutes from I-95, Avenue North is situated in a premier location attracting various tenants ranging from cutting edge corporations to exquisite restaurateurs to young professionals and empty-nesters alike.
Avenue North - Live Connected to Everything (avenuenorthde.com)

Why ChristianaCare?
You will be responsible for handling a large volume of inbound and outbound calls. You will be responsible for administrative duties, as well. These tasks will include patient intake paperwork, scheduling appointments, sending, and receiving correspondence, data entry, and maintaining referral files. You will also be responsible for reviewing submitted documents to ensure the proper information is obtained for billing purposes.

You will play an important part in ensuring patient satisfaction for ChristianaCare. You will be a positive contact point between ChristianaCare and our neighbors.

Work Schedule:

• This is a full-time Monday to Friday position between 7am to 6pm.
• Hours are all encompassing, will not exceed 40 hours a week.

Compensation and Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 weeks paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Position Qualifications:

• High School Graduate or Equivalent
• Prior call center, customer service and medical office related experience preferred.
• Computer and key boarding skill required.
• An equivalent combination of education and experience may be substituted.

When we lead with love, excellence is inevitable.
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