CUSTOMER SERVICE/DISPATCH MANAGER - #251920
Delta Industries, Inc.
Date: 4 weeks ago
City: Jackson, MS
Contract type: Full time
Description
Delta Industries, Inc. is a trusted regional construction materials supplier. Established in 1945, Delta Industries aims to provide a solid foundation for economic prosperity and quality of life through construction materials solutions. We are seeing a Customer Service/Dispatch Manager for our growing team. This pivotal role involves overseeing a dedicated team of dispatchers to ensure exceptional customer service in alignment with our "service vision." The Customer Service/Dispatch Manager will optimize the daily scheduling and efficient use of delivery labor and equipment, coordinating the dispatch of over 50 Ready Mix trucks each day.
Key Responsibilities
Foster strong, positive relationships with customers to enhance service delivery.
Collaborate with the sales team to address and resolve customer-driven challenges.
Partner with operations personnel to identify and eliminate inefficiencies in dispatch processes.
Optimize plant sourcing and maintain real-time truck tracking.
Monitor and ensure the accuracy of Key Performance Indicators (KPIs).
Requirements
Ideal Candidate:
Proven experience in customer service and interaction.
3-5 years of managerial experience within a dispatch or operational role.
3-5 years of experience in fleet dispatching; Ready Mix dispatching experience is a plus.
Knowledge of Federal Motor Carrier Safety Administration (FMCSA) Hours of Service regulations.
Disclaimer
This job description is intended to provide a general overview of the responsibilities and requirements for this position. It is not an exhaustive list of all duties that may be assigned to the role. The company reserves the right to modify or expand the responsibilities as necessary to meet business needs.
Other
Delta Industries, Inc. is an Equal Opportunity Employer.
Employment with Delta Industries is contingent upon satisfactory completion of the employment screening process. Depending on the requirements of the position, this may include a public source background inquiry, employment history, criminal history, credit check, medical exam, drug screen, motor vehicle report, or other pertinent reports.
NOTE TO RECRUITERS: Delta Industries, Inc. does NOT accept unsolicited agency resumes. We ask that such resumes NOT be forwarded to our website, email, employees or Human Resources. Delta Industries will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Any such resumes received under these circumstances will be considered the property of Delta Industries and will be processed accordingly without fee.
Delta Industries, Inc. is a trusted regional construction materials supplier. Established in 1945, Delta Industries aims to provide a solid foundation for economic prosperity and quality of life through construction materials solutions. We are seeing a Customer Service/Dispatch Manager for our growing team. This pivotal role involves overseeing a dedicated team of dispatchers to ensure exceptional customer service in alignment with our "service vision." The Customer Service/Dispatch Manager will optimize the daily scheduling and efficient use of delivery labor and equipment, coordinating the dispatch of over 50 Ready Mix trucks each day.
Key Responsibilities
Foster strong, positive relationships with customers to enhance service delivery.
Collaborate with the sales team to address and resolve customer-driven challenges.
Partner with operations personnel to identify and eliminate inefficiencies in dispatch processes.
Optimize plant sourcing and maintain real-time truck tracking.
Monitor and ensure the accuracy of Key Performance Indicators (KPIs).
Requirements
Ideal Candidate:
Proven experience in customer service and interaction.
3-5 years of managerial experience within a dispatch or operational role.
3-5 years of experience in fleet dispatching; Ready Mix dispatching experience is a plus.
Knowledge of Federal Motor Carrier Safety Administration (FMCSA) Hours of Service regulations.
Disclaimer
This job description is intended to provide a general overview of the responsibilities and requirements for this position. It is not an exhaustive list of all duties that may be assigned to the role. The company reserves the right to modify or expand the responsibilities as necessary to meet business needs.
Other
Delta Industries, Inc. is an Equal Opportunity Employer.
Employment with Delta Industries is contingent upon satisfactory completion of the employment screening process. Depending on the requirements of the position, this may include a public source background inquiry, employment history, criminal history, credit check, medical exam, drug screen, motor vehicle report, or other pertinent reports.
NOTE TO RECRUITERS: Delta Industries, Inc. does NOT accept unsolicited agency resumes. We ask that such resumes NOT be forwarded to our website, email, employees or Human Resources. Delta Industries will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Any such resumes received under these circumstances will be considered the property of Delta Industries and will be processed accordingly without fee.
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