Customer Success Manager - East - #176927

We're on the lookout for a Customer Success Manager to champion our client relationships and drive success.

As our CS Superstar, you'll serve as the primary point of contact for clients, seamlessly handling everything from understanding publishers’ needs and navigating tech product discussions, all the way to implementing advertising and monetization strategies.

So, if you're a tech-savvy communicator with a knack for juggling multiple client needs and a passion for delivering outstanding service, step forth and join our journey.

This role is open to East Coast residents only.

Responsibilities:

In this role, you will:

• Manage the onboarding process for your assigned clients, ensuring a smooth transition and early success.
• Act as the liaison between clients and our internal teams, using Slack, video calls, and email to maintain clear and continuous communication.
• Proactively monitor client performance, suggesting improvements and optimizing strategies for better results.
• Resolve technical issues, providing timely and effective client-side support.
• Conduct regular check-ins and perform proactive checks to maintain and enhance the long-term health of client relationships.
• Utilize our suite of products to provide tailored solutions that meet and exceed client expectations.
  
  

Requirements:

• Residency on the East Coast
• 1-2 years of experience in Client Services, Customer Success, or a related customer-facing role.
• Strong foundation and technical fluency in AdTech, preferably with hands-on experience.
• Thorough understanding of the programmatic advertising ecosystem and its technologies.
• Proficiency with SSP dashboards and CRM systems.
• Proven strategic problem-solving and client management skills.
• Positive demeanor, with the agility and focus necessary to thrive in a dynamic environment.
• Exceptional patience and communication skills, both written and verbal.
• Proficiency with short bows and giant space hamsters.
• Proven ability to carry exceptional amounts of loot.