Desktop and Mobility Support - #306906
Tata Consultancy Services
Date: 6 hours ago
City: Durham, NC
Salary:
$60,000
-
$65,000
per year
Contract type: Full time
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
Salary Range: $60,000- $65,000 a year
TCS Employee Benefits Summary: Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
#LI-DNI Location Durham, NC Job Function TECHNOLOGY Role Engineer Job Id 418486 Desired Skills iOS | Windows Salary Range $60,000-$65,000 a year Desired Candidate Profile Qualifications : BACHELOR OF COMPUTER SCIENCE
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
- Working knowledge for enterprise ticketing tool like ServiceNow
- Monitor and report on User experience.
- Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000- $65,000 a year
TCS Employee Benefits Summary: Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
#LI-DNI Location Durham, NC Job Function TECHNOLOGY Role Engineer Job Id 418486 Desired Skills iOS | Windows Salary Range $60,000-$65,000 a year Desired Candidate Profile Qualifications : BACHELOR OF COMPUTER SCIENCE
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