Desktop EUC L1 - #304910
Iron Systems, Inc
Date: 1 hour ago
City: Glendale, AZ
Contract type: Full time
Responsibilities
- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each desktop device is installed with the appropriate desktop image.
- Manage desktop device (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
- Knowledge and experience on the Windows 7 OS
- Good to have knowledge in AD and smart hands and feet support.
- Good to have—knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool – ex – Service now
- Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Tour Guide
US Ghost Adventures,
Glendale, AZ
2 days ago
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide! Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true...
Operations Supervisor
CVS Health,
Glendale, AZ
4 days ago
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care...
Internal Medicine Specialist
Arizona Small Business Association - ASBA,
Glendale, AZ
1 week ago
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Internal Medicine Specialist The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Description B oard-Certified Internal Medicine Specialist | Peoria, AZ Join a Collaborative, Teaching Environment In...
