Desktop Support Specialist - #246725

SISL Global


Date: 3 weeks ago
City: Goodyear, AZ
Contract type: Full time
Key Responsibilities

  • Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

  • Diagnose and resolve advanced technical issues escalated from the L1 support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • Excellent in troubleshooting break/fix issues of windows and mac computers
  • Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
  • Collaborate with IT team members on projects, upgrades, and implementations.
  • Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

  • Provide remote support and troubleshooting for users working from home or in the field.
  • Train and mentor junior support technicians as needed.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Perform routine maintenance and inspections to ensure optimal performance of equipment
  • Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications

  • Associate or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Starter / Player Assistant

Troon, Goodyear, AZ
5 days ago
Golf Club of Estrella is excited to announce the exceptional career opportunity of Player Assistant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Key Responsibilities of the Guest Services Attendant: Assists with the overall upkeep of Langston Golf Course. Provides sincere and courteous service to all...

Night Shift Processing Manager

fairlife, LLC, Goodyear, AZ
2 weeks ago
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers. With nearly $3B in annual retail sales, fairlife's portfolio of delicious, lactose-free, real dairy products includes: fairlife ultra-filtered milk ; Core Power High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife nutrition plan , a nutrition shake to support the...

Packaging Maintenance Manager

fairlife, LLC, Goodyear, AZ
3 weeks ago
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers. With nearly $3B in annual retail sales, fairlife's portfolio of delicious, lactose-free, real dairy products includes: fairlife ultra-filtered milk ; Core Power High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife nutrition plan , a nutrition shake to support the...