Developer - #249241

Tata Consultancy Services


Date: 1 week ago
City: Newark, NJ
Contract type: Full time
Genesys Developer

Responsibilities

  • Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
  • Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
  • Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
  • Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
  • Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

Qualifications

  • 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
  • 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
  • Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot
  • 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
  • 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
  • Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
  • Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
  • Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
  • Integrations with CRM Systems
  • Agile knowledge with SAFe or NWOW framework is preferred
  • Experience involving digital transformation activities in large organization is a plus

Salary Range- $95,000-$110,000 a year

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