Director of Operational Strategy - #258433

About Connexion Point: Connexion Point is a leading technology-enabled healthcare services company, providing end-to-end consumer engagement solutions for some of the largest health plans in the country. As a Business Process Outsourcer (BPO), we blend deep healthcare expertise with advanced data science and AI to improve outcomes and drive growth for our clients.

Position Summary: We are seeking a strategic, data-driven, and healthcare-savvy leader to join Connexion Point as our Director of Strategy. This individual will report directly to the President and play a key role in shaping and executing strategic initiatives across the business. The ideal candidate will have deep experience in telephonic healthcare operations, a strong understanding of AI-driven optimization, and a passion for using data to tell compelling stories and drive measurable results.

Position Location:

On-site expectations for local Sandy, Utah candidates.

Remote candidate's travel expectation minimum of six times annually.

Key Responsibilities

• Lead strategic growth initiatives through in-depth data analysis and business intelligence.
• Identify and drive campaign and operational optimizations using data science and AI technologies.
• Collaborate with software and data engineering teams to design and implement innovative solutions.
• Partner with Call Center Operations to improve performance and drive process efficiencies.
• Lead and support cross-functional projects, ensuring alignment with strategic priorities.
• Develop clear, concise presentations and communicate complex findings to internal and external stakeholders, including clients.
• Translate data into actionable insights and help shape client strategies.
• Serve as a thought partner to executive leadership, contributing to long-term strategic planning.
  
  

Qualifications

• 7+ years of experience in strategy, analytics, or operations, with at least 2 years in healthcare BPO or telephonic healthcare services.
• Proven track record of using data and AI to inform strategic decision-making.
• Strong project management skills and experience leading cross-functional initiatives.
• Exceptional analytical skills and proficiency in data visualization and storytelling.
• Confident communicator, comfortable presenting to executive-level clients and stakeholders.
• Experience working closely with engineering, analytics, and call center operations teams.
  
  

Preferred Qualifications

• Prior experience in Medicare Advantage, Medicaid, or other health insurance-related services.
• Familiarity with call center technologies, KPIs, and performance management tools.
• Experience with AI/ML tools, platforms, or implementation in a contact center or healthcare setting.
  
  

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.