Director Operations (74469) - #261386

Inter-Con Security


Date: 10 hours ago
City: Alexandria, VA
Contract type: Full time
Description

The Director of Operations reports to the Senior Vice President.

The major responsibilities of the position include, but are not limited to, the following duties:

Duties/Responsibilities

  • Manage daily operational and administrative functions across security contracts employing Inter-Con employees
  • Keep the SVP apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
  • Support the SVP operational decision-making process
  • Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
  • Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
  • Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

Qualifications

  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
  • An understanding of security operations and contracts management preferred.
  • Understand operational KPIs and ability to utilize data to drive operations
  • Strong interpersonal, critical thinking and time management skills.
  • A great communicator that gets the value of teamwork.
  • Experience in general office setting in a supervisory role preferred.
  • Comfortable in an ever changing, fast paced, sometimes stressful environment.
  • Technologically savvy - experienced with MS Office Suite.
  • Working knowledge of technology driven scheduling platforms a plus.
  • Project management experience. PMP certification a plus.
  • Adept in leading teams in complex problem solving.
  • Customer Service orientation required.
  • Able to interact in a corporate environment and effectively communicate with all levels of management.
  • Must be flexible and possess the ability to meet deadlines in a high tempo environment.
  • Excellent time-management, organization and multi-tasking skills required.
  • A dependable team player with business maturity, enthusiasm, and a positive work attitude.
  • Ability to work in a matrixed environment.
  • A positive and upbeat team member!
  • Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and/or project management role.
  • Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
  • Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
  • Time flexibility depending on the needs of the company

Duties, responsibilities, and activities may change at any time with or without notice. Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment

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