Epic Clinical Informaticist - #258314

Workforce Classification

Hybrid

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The Epic Clinical Informaticist serves as a key liaison between clinical, administrative and information technology teams. This role supports the optimization, implementation, and continued enhancement of the Epic Electronic Medical Record (EMR) system, with a strong emphasis on Epic Ambulatory, Epic Cadence, emphasis referrals, and both administrative and clinical workflows. The Epic Clinical Informaticist is critical in aligning Epic workflows with clinic operations—particularly functions such as scheduling, registration, clinical workflows, ambulatory patient care, and referral management—to improve patient access, data quality, team efficiency, clinician experience, and overall care delivery.

This role is mostly a remote position, with travel across Washington state anticipated an average of two days per month. The Clinical Informaticist will be required to live in Washington state by time of hire.

What You’ll Do

• Lead optimization of Epic Cadence scheduling workflows to improve appointment access, reduce no-show rates, and maximize schedule utilization.
• Partner with clinical teammates to streamline referral workflows and intake processes using Epic and OnBase.
• Support improvements in patient registration, insurance verification, and MyChart activation to enhance front office efficiency and patient experience.
• Support clinical teammates in optimization of patient care delivery workflows.
• Conduct workflow assessments and develop solutions that enhance system usability and operational effectiveness.
• Create and deliver targeted training for clinical and non-clinical teammates.
• Provide Tier 2 support for Epic-related issues and serve as a subject matter expert (SME) on all clinical functionalities, Cadence, Referrals, MyChart, and Ambulatory functions.
• Use Epic data and reporting tools (e.g., Reporting Workbench, SlicerDicer) to track performance metrics related to scheduling, referrals, and front office workflows.
• Identify and implement opportunities for improvement in patient access and operational performance.
• Support clinical decision-making and compliance through metrics monitoring, dashboards, and reporting.
• Translate operational needs into Epic build requirements; collaborate with IT and analysts to implement enhancements that support both clinical and administrative workflows.
• Participate in governance groups focused on scheduling, referrals, and documentation standards.
• Contribute to development and standardization of policies and procedures across front and back-office operations.
• Lead or support change initiatives related to Epic updates, workflow redesigns, and new feature adoption.
• Provide go-live support, communications, and post-implementation follow-up to ensure successful adoption with minimal disruption.
• Contribute to system upgrades, special projects, and process improvement initiatives aligned with primary care access goals.
  
  

What You’ll Bring

• Bachelor's degree in health informatics, Health Information Management, Nursing, Healthcare Administration, or related field, or equivalent work experience.
• 3 years of experience in a clinical informatics or EMR optimization role within an ambulatory setting.
• Demonstrated experience with Epic Cadence, referrals, registration, and front office workflows.
• Epic certification in at least one module (e.g. Informatics, Cadence, Ambulatory, ClinDoc, Referrals) or willingness and ability to obtain within 6 months of hire.
• Familiarity with OnBase and referral processing tools.
• Expert knowledge of Epic Ambulatory application and Cadence functionalities.
• Ability to travel to Kinwell clinics up to two days per month (primarily in the Seattle area).
• Strong understanding of front office workflows, primary care operations, and clinical best practices.
• Ability to translate clinical and administrative needs into scalable Epic solutions.
• Skilled in analyzing operational data and identifying actionable improvements.
• Excellent communication and collaboration skills, with the ability to lead trainings, facilitate meetings, and engage multidisciplinary stakeholders.
• Highly organized, proactive, and comfortable managing multiple workstreams in a fast-paced environment.
• Master's degree in health informatics, Nursing Informatics, or related field. (Preferred)
• Previous experience in workflow optimization or informatics leadership role in a clinic or medical group setting. (Preferred)
• Process improvement training or certification (e.g., Lean, Six Sigma). (Preferred)
• Proficiency with Epic reporting tools and visualization platforms such as Tableau. (Preferred)
  
  

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

• This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
• Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
• This role requires the ability to use a keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
• Manual dexterity for data entry and use of office equipment.
  
  

Working Environment

• Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
• The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.
• This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
  
  

Vaccine Requirement

Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team ([email protected]) if you are requesting an accommodation to participate in the application process.

What We Offer

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and ADD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance
  
  

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Plus Salary Range

$81,900.00 - $139,200.00

• National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.