Front Desk Scheduler - #254120

PanAmerican Clinical Research


Date: 1 week ago
City: Brownsville, TX
Contract type: Full time
Responsible for completing a wide range of administrative and office duties performing the following duties.

Duties And Responsibilities

  • Answers, screens, and transfers inbound phone calls
  • Receives and directs visitors and clients
  • Responsible for general clerical duties which includes photocopying, faxing, and mailing
  • Maintains the electronic and hard copy filing system
  • Retrieves documents from filing system
  • Oversees requests for information and data
  • Resolves administrative problems and inquiries
  • Prepares work/school excuse documents
  • Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Teams messages
  • Schedules and coordinates meetings, appointments, and conference room availability
  • Maintains office supply inventory
  • Coordinates maintenance of office equipment
  • Call the patient to confirm next days appointments or procedures as needed.
  • Schedules procedure visits and Fibroscan appointments
  • Utilizes CRIO for scheduling visits and texting patients
  • Reviews visit schedules to ensure room and resource availability
  • Follows HIPAA guidelines as outlined by company policies and government agencies
  • Orders office supplies for the office
  • Assisting the Clinical staff with administrative tasks
  • Intake of referrals and communicating with physician offices
  • Ensures lobby is organized
  • Greets and welcomes all visitors
  • Flexibility to cross-train and learn new skills as appropriate
  • Additional duties as assigned.

Education/Experience

  • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Medical office administration and clinical research experience is preferred.

Certificates And Licenses

  • Valid driver's license and personal auto insurance

Knowledge, Skills, And Other Abilities

  • Fluency in Spanish, preferred
  • Excellent written and oral communication skills
  • Organizational skills
  • Project management skills
  • Ability to show initiative
  • Ability to maintain a cheerful outlook
  • Knowledge of Microsoft Office Suite including Microsoft Outlook
  • Ability to pay attention to details
  • Ability to multi-task
  • Ability to prioritize work
  • Ability to maintain confidentiality
  • Ability to be a team player
  • Problem solving skills
  • People skills including possessing a positive, friendly, and professional demeanor
  • Ability to be flexible with changing priorities
  • Ability to communicate in a diplomatic and professional manner
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Work Environment And Physical Demands

  • Work is performed in an office/laboratory and/or a clinical environment.
  • Exposure to biological fluids and/or bloodborne pathogens.
  • Personal protective equipment required such as protective eyewear, garments, and gloves.
  • Occasional travel may be required domestic and/or international.
  • Ability to work in an upright and/or stationary position for 6-10 hours per day.
  • Frequent mobility required.
  • Occasionally squatting, kneeling, or bending.
  • Light to moderate lifting and carrying (or otherwise moves) objects including medical equipment with a maximum lift of 20-50 lbs.

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