Front Office Trainer - #257399

POSITION TITLE: TRAINER-FRONT OFFICE

FLSA: NON-EXEMPT

Job Summary

The Front Office Representative is responsible for assessing, developing, and delivering training programs to new and existing front office staff. This role ensures team members are proficient in workflows, policies and procedures while maintaining compliance with organizational standards. The trainer collaborates with leadership to update training materials, monitor training effectiveness, and provide temporary coverage when necessary. Supervisory Responsibilities:

• None
  
  

Duties/Responsibilities

• Identify training needs for new and existing front office staff and create tailored training programs to meet those needs.
• Conduct training sessions in practice management and electronic medical records systems specific to front office workflows.
• Provide on-site instruction and support for all front office responsibilities, ensuring smooth integration into daily operations.
• Develop and update training manuals and materials for all front office functions.
• Monitor and document training activities using the Relias Learning Management System.
• Administer and document competency assessments to evaluate staff performance and training effectiveness.
• Provide ongoing development, troubleshooting, and updates for both new and existing front office employees.
• Offer temporary coverage for front office roles as directed by the Training and Development Supervisor in coordination with Clinic Administrators.
• Assist the Training and Development Supervisor in maintaining the Hazard Communication Program and ensuring adherence to OSHA guidelines.
• Incorporate current regulatory standards and best practices into training programs.
• Participate in seminars, committees, and training sessions to stay informed about advancements in front office practices.
• Integrate relevant updates into training programs to ensure staff are equipped with current knowledge and skills.
• Collaborate with leadership to enhance training effectiveness and consistency.
• Travel locally as needed to deliver on-site training and support across multiple locations.
• Perform additional tasks as needed to support the centers.
  
  

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency in practice management systems (e.g., eCW, EPIC, etc.) and electronic medical records (EMR).
• Strong instructional, communication, and organizational skills.
• Knowledge of OSHA guidelines, infection control practices, and clinical workflows.
• Ability to evaluate training effectiveness and implement improvements.
• Competency in using learning management systems (e.g., Relias).
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
  
  

Education and Experience

• High School diploma or equivalent is required.
• At least two years of related experience is preferred.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required.
• Potential onsite and remote hybrid work schedule after introductory period.
  
  

By signing this document, I confirm that I have read and agree to the job description and understand the skills and duties required to perform the role.

POSITION TITLE: TRAINER-FRONT OFFICE REPRESENTATIVE