Guest Services Representative - Full Time Days - #248524

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.

Responsibilities

Essential Functions

Core Responsibilities

• Greets and welcomes guests promptly upon arrival
• Assists guests with check-in procedures by providing visitor badge
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers
• Escorts guests to their in-hospital destinations as needed.
• Responds to guest/team members’ inquiries and requests in a timely manner
• Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  
  

Administrative Tasks

• Maintains accurate records of guest interactions via FastPass system
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care Management, and Home Health.
• Assists Care Management with transportation and hotel /flight arrangements for patients and their families.
  
  

Communication

• Communicates effectively with guests, team members, and management
• Keeps the leadership team informed of any significant issues or unusual situations
  
  

General Duties

• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Ability to work in a fast-paced environment with minimal supervision.
• Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends, and holidays as necessary.
• Maintains compliance with all Orlando Health policies and procedures.
  
  

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assumes the responsibility for professional growth and development
• Other duties as assigned.
  
  

Qualifications

Education/Training

• High School diploma or equivalent.
  
  

Licensure/Certification

• None.
  
  

Experience

• Two (2) years of experience in a customer service setting