Head of Ticketing - #261375

This is your chance to make a lasting impact on the growth of professional soccer in Spokane. Join a passionate team and play a vital role in delivering unforgettable fan experiences while building a winning sales culture.

USL Spokane is seeking a strategic Head of Ticket Sales & Service to lead our ticketing department. This role has full ownership of ticket sales, service, and retention efforts, and plays a critical role in delivering exceptional fan experiences, driving revenue, and strengthening community and corporate relationships.

This individual will oversee the development and execution of ticketing strategies, including season packages, group sales, and corporate accounts. This role will also lead a dynamic team, foster long-term customer and sponsor relationships, and ensure top-tier service across all interactions.

Key Responsibilities

Leadership & Management

• Lead, mentor, and manage the ticketing staff, including recruitment, training, performance management, and staff development.
• Establish a high-performance culture focused on accountability, collaboration, and customer satisfaction.
• Monitor departmental efficiency, staffing needs, and resource allocation.
  
  

Sales Strategy & Execution

• Develop and implement annual and long-term ticket sales strategies to drive revenue growth.
• Set and track team and individual sales goals; evaluate performance through daily, weekly, and monthly KPIs.
• Create and oversee outbound sales campaigns for season tickets, partial plans, group sales, and premium seating.
  
  

Client Relationships & Customer Service

• Cultivate strong relationships with fans, season ticket holders, and community stakeholders.
• Deliver white-glove service and customer retention strategies to enhance loyalty and fan satisfaction.
  
  

Cross-Departmental Collaboration

• Partner with marketing, sponsorship, and community relations teams to support organizational goals.
• Assist in planning and executing theme nights, fan experiences, and stadium events.
• Serve as a key liaison between the ticketing team and executive leadership.
  
  

Budgeting & Reporting

• Develop and manage annual sales budgets, forecasts, and revenue reports.
• Analyze sales trends and recommend adjustments to strategies and staffing plans.
  
  

Game Day Responsibilities

• Oversee group areas and premium client services.
• Support promotional execution and fan engagement initiatives.
• Act as an ambassador of USL Spokane, delivering high-touch experiences to fans, sponsors, and VIP guests.
• Assist other departments as needed to ensure successful game-day operations.
  
  

Compensation And Benefits

• Exempt position with salary range of $105,000 - $130,000
• Eligible for performance-based bonus
• Eligible for annual discretionary bonus
• Unlimited vacation and paid sick leave (prorated sick leave the first year of employment)
• Medical, dental, and vision insurance provided with a 75% employer contribution for employee premiums
• 50% employer contribution for dependent/spouse medical, dental, and vision
• Employer paid employee life insurance and AD&D.
• Parking pass
• Complimentary game tickets
  
  

Minimum Qualifications

• Bachelor’s degree in business, communications, marketing, sports management, or related field preferred.
• Minimum of 5+ years prior sales and/or ticket office experience preferred. Sports sales experience preferred.
• Proven track record in ticket sales, team management, and customer retention.
• Strong relationship-building and interpersonal skills.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems.
• Excellent organizational, communication, and presentation skills.
• Proven ability to build respectful working relationships and effectively communicate with employees, management, vendors, contractors, and community partners.
• Ability to work collaboratively with cross functional team.
• High degree of personal initiative.
• Proven track record of personal and team achievements.
• Ability to solve problems quickly and prioritize and manage multiple projects.
• Ability to work independently in multi-faceted, fast, fluid, and deadline-driven environment.
• High degree of attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Ability to pass comprehensive background check including a motor vehicle report.
• Possess and maintain a current and valid driver’s license and maintain legally required insurance.
• Demonstrates superior customer service skills by ensuring each interaction leaves the individual feeling heard, appreciated, understood, and valued.
  
  

Knowledge, Skills And Abilities

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skills and/or ability required to perform this position:

• Leadership: All positions at USL Spokane must perform their position with the mindset of leadership whether leading a team or department, a project, or one’s own daily work; proactively identifies barriers to success for the position and the organization and presents solutions; steps in to help other members of the team even when outside the scope of the position; demonstrates commitment to the growth and success of others at USL Spokane and in the community; empowers others to make decisions and share ideas; has empathy and compassion for others and their experiences; values and embraces diverse perspectives.
• Community and Environmental Stewardship: Ability to perform all work with continued commitment to seek solutions with minimal environmental impacts; generates and embraces ideas to adjust work methods to reduce waste; good overall understanding of the Spokane, WA community and makes business decisions to contribute to the overall health of the community.
• Adaptability: Ability to be flexible and adapt of changes, expectations, or delays, or unexpected events in the work environment while maintaining professionalism; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation and prospect needs; ability to multi-task; and ability to thrive in a fast-paced changing environment with multiple interruptions while maintaining the ability to quickly refocus and shift priorities; must be mentally adaptable and flexible in dealing with a variety of people with the ability to answer questions in a professional and friendly manner.
• Analytical Ability: Ability to collect, analyze, interpret, and report on information; ability to use intuition, experience, and creativity to spot trends in data; ability to utilize strong conceptual and strategic mindset in the evaluation of information.
• Computer Ability:
• High degree of CRM experience and expertise
• Microsoft Office with proficiency in Word, Excel, and PowerPoint
• Internet and database programs
• Club provided laptop and in office phone system
• Other software as applicable
• Interpersonal Skills: Ability work with all personality types at all levels including staff, management, vendors, contractors, and the community; ability to build strong, meaningful, and respectful relationships; excellent customer service skills; good overall understanding of appropriate human relations; ability to constructively receive and apply feedback to improve performance.
• Communication Skills: Ability to articulately draft emails, proposals, and other written communication; excellent communication with ability to adjust communication style to meet the preferences of others; ability to actively listen and value other thoughts, experiences, and feedback; effective negotiation skills; ability to effectively present information and respond to questions.
• Dependability: Ability to consistently keep work organized to ensure follow through with completing tasks; ability to follow instructions; ability to meet deadlines; ability to consistently arrive on time and be at work as scheduled.
  
  

Equipment/Tools Utilized

• Frequent use of:
• Computer operations (laptop & desktop hardware), including 10-key functions
• Office equipment including copy machines, computers, and phone
• Other equipment deemed necessary
  
  

Physical Requirements

• Work is performed primarily in an office setting.
• Ability to work with moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and / or loud noise while performing work in the field and at the stadium.
• Essential position functions require sufficient physical ability and mobility to:
• Stand or sit for prolonged periods of time
• Regularly talk and hear
• Occasionally walk; stoop, bend, kneel, crouch, reach, and twist
• Lift, carry, push, and /or pull light to moderate amounts of weight up to 15 pounds
• Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard with ability to grasp and reach
• And utilize verbal and written communication to exchange information
  
  

Working Conditions

While performing the essential job functions, the employee may experience the following conditions:

• Position may require flexible hours which may include extended days, nights, weekends, holidays, and overnights due to travel.
• Deadlines and sales goals may generate stress.
• Noise Conditions: exposed to nose consistent with a standard office environment on a regular basis; exposed to loud noise occasionally.
• Heat / Cold: May be subject to heat, cold, wet and / or humid weather conditions, and occasionally extreme heat and /or cold.
• Atmospheric Exposure: Typical office environment conditions.
• Injury Exposure: May be exposed to mechanical equipment used to support players in their training.
• The club may accommodate some work from home and remote work based upon the needs of the club and suitability for the position.
  
  

USL Spokane is an Equal Employment Opportunity Employer. USL Spokane provides a work environment for employees that is free from unlawful discrimination. All employment-related decisions including hiring are made without consideration of an employee’s race, color, creed, sex (including pregnancy, childbirth and pregnancy-related conditions), sexual orientation, gender identify and expression, religion, age, national origin, citizenship or immigration status, disability, honorably discharged veteran or military status, marital status, genetic information, use of a trained service animal or dog guide, HIV/AIDS and Hepatitis C status, or any other basis protected by local state or federal law.