Health Information Coordinator-PACE (Riverside) - #236336

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW And PURPOSE

Health Information Coordinator will assist and coordinate administrative and operational activities for PACE medical records. This role will work with PACE Clinic teams, PACE management, Compliance Officers, and IDT members on activities related to medical records and keeping track of care plans, participant enrollment, and dis-enrollments processes. Additionally, this role will maintain control of participant clinical and non-clinical records.

Responsibilities

• Tracks medical records and serves as subject matter expert for electronic medical record (EMR) systems
• Responds and coordinates with departments regarding requests for system support, such as IT or outside vendors for assistance in resolving system issues
• Processes and scans reports from charts into EMRs in permanent file area
• Release records according to confidentiality guidelines
• Removes inactive charts from permanent file area and relocates to offsite locations
• Answers phones, operates fax machines, and assists providers with medical records, as needed
• Impact participant experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Works closely with management and the Compliance Department to create, update, and implement medical records
• Facilitates and keeps minutes of meetings, as needed
• Assists MSWs with dis-enrollments and participant documentation
• Prepares and tracks service request documents and composes denial of service letters, as needed
• Maintains logs for tracking participant service request appeals and denials
• Maintains awareness and reports potential fraud, waste, and abuse to management, compliance officers, or Neighborhood’s compliance hotline
• Liaises between Neighborhood and external medical records vendors and contractors
• Tracks and coordinates participant institutionalizations, discharges, etc., including updating information as needed in the EMR
• Communicates changes in participant condition to IDT
• Communicates and interacts with patient caregivers and/or family members, as needed
  
  

Education/Experience

• High school/GED required
• Medical compliance, ethics, patient confidentiality, and administration training preferred
• One year experience working with elderly populations required
• Six months medical records experience required
• Bilingual (English/Spanish) preferred
• Valid BLS certification in accordance with the American Heart Association Guidelines required upon hire
  
  

ADDITIONAL QUALIFICATIONS (Knowledge, Skills And Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with providing care for geriatric patients
• Ability to apply analytical and critical thinking skills to resolve patient information issues
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner
  
  

Physical Requirements

• Ability to lift/carry 10 lbs/weight
• Ability to stand for long periods of time
  
  

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $23.85-28.50/hr per hour, depending on qualifications.