Help Desk Specialist - #253764

T-Rex Solutions is seeking a qualified Help Desk Specialist to support of a secure customer located at Hill Air Force Base, Utah (HAFB). The overall program that this role supports aims to modernize legacy USAF network infrastructure and migrate services into a new AWS Cloud Environment. For any candidates not already local to the Ogden, UT area, T-Rex is offering a relocation support package to assist with moving costs.

Responsibilities:

• Perform Help Desk ticket management for the Hill CEDC and its customer programs.
• Triage incident and work order tickets for classification and priority, perform ticket updates where required, and be the central point of contact for customers seeking status updates or scheduling information.
• Incident Management and Troubleshooting using Jira, BMC Remedy, or equivalent tools to log, track, prioritize, and resolve incidents and service requests.
• Ability to quickly diagnose hardware, software, and network-related issues to expedite the escalating of complex cases to higher-level support or specialized teams.
• Accountable to ensure timely resolution of tickets within defined Service Level Agreements (SLAs), specifically at it pertains to Incident management.
• Monitor IT infrastructure and system performance using SolarWinds or similar monitoring tools.
• Perform basic troubleshooting and coordinate with the appropriate teams to resolve issues quickly.
• Collaborate with cross-functional teams to address system-wide issues or service disruptions.
  
  

Requirements:

• Bachelor's Degree in Business or IT related field with two (2) or more years of related professional experience. A Master's Degree and 0+ years of experience or a PhD and 0+ years of experience may be substituted.
• Must possess an Interim or Active Secret Clearance
• Must possess a current CompTIA Security+ certification
• Effective communication and collaboration skills are required for interfacing with diverse teams and stakeholders
• Strong technical writing skills.
• Proficiency with Windows applications (Word, Excel, and PowerPoint).
  
  

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $65,000 - $95,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.