Help Desk Technician, Full-time - #246845

Job Details

Description

Help Desk Technician– Full-Time (Hybrid)

Transitions LifeCare is hiring immediately for a Help Desk Technician to join our dynamic team. As one of the community’s leaders in healthcare services, we are committed to providing exceptional care to patients, families, and staff alike. This full-time hybrid position focuses on delivering outstanding technical support to staff while ensuring IT systems operate smoothly and efficiently.

Why Join Transitions LifeCare?

• Hybrid work environment with remote and in-office days.
• Opportunity to make a meaningful impact by supporting healthcare staff in their mission to provide compassionate care.
• Paid on-call rotations.
• Commitment to ongoing professional development, including 10 hours of coursework annually.
  
  

Schedule: Monday-Friday, 8:30am-5:00pm, with rotating on-call support.

Primary Responsibilities

• Accept, assign, create, and manage help desk tickets via the TL help desk ticketing system.
• Troubleshoot hardware, software, and network issues, providing resolution or escalating when needed.
• Assist staff with PC and phone-related issues, including cellular and VOIP configurations.
• Ensure workstations remain current with antivirus software and operating system updates.
• Maintain and inventory computer and communication equipment, including repair and upgrades.
• Perform copier and printer troubleshooting and maintenance.
• Independently handle service calls for IT equipment under vendor maintenance agreements.
• Participate in a rotating, paid on-call schedule for after-hours technical support.
• Maintain compliance with software licensing regulations, NHPCO ethical practices, and national/state regulations.
• Foster customer satisfaction by maintaining professionalism and providing clear communication.
  
  

Requirements

• High school diploma required.
• One year of experience in PC software and hardware support in a professional setting.
• 12 hours of coursework in computer applications and support.
• Technical knowledge of Microsoft Windows Operating Systems (Windows 10/11, Server 2019+) and Active Directory.
• Experience with network troubleshooting (LAN/WLAN/WAN) and iOS mobile devices.
• Strong knowledge of hardware/software installation and configuration (Lenovo/Dell).
• Familiarity with information security best practices.
• Excellent documentation, communication, problem-solving, and customer service skills.