Hospitality Liaison - #307270
Northwell Health
Date: 6 hours ago
City: Staten Island, NY
Salary:
$44,450
-
$69,340
per year
Contract type: Full time
183964
Job Description
Coordinates and facilitates lobby operations and guest service activities supporting patient and family centered care. Monitors the overall service delivery operations of the lobby and entrance areas. Conveys key strategic messages to patients and family members as well as service line managers and staff, consistent with a culture of patient centeredness and hospitality.
Job Responsibility
Job Description
Coordinates and facilitates lobby operations and guest service activities supporting patient and family centered care. Monitors the overall service delivery operations of the lobby and entrance areas. Conveys key strategic messages to patients and family members as well as service line managers and staff, consistent with a culture of patient centeredness and hospitality.
Job Responsibility
- Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).
- Monitors of all lobby amenities, functions and appearance.
- Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations; escalates issues to appropriate departments and/or management, as required.
- Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.
- Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
- Ensures availability of wheelchair services to incoming and outgoing patients and visitors.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
- High School Diploma or equivalent required.
- 1-3 years of relevant experience, required.
- Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Administrative Support Assistant *Travel Required to Brooklyn
Northwell Health,
Staten Island, NY
$34,820
-
$51,950
per year
1 day ago
187898 Job Description Performs diversified clerical duties related to the operational needs of the office/department. Job Responsibility Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors; Answering telephones, taking messages, directing intercom pages; Scheduling appointments/meetings; Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes; Collecting payments;...
Cashier - Cast Member
Chuck E. Cheese,
Staten Island, NY
$17
-
$18
per hour
1 week ago
At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Compensation Details $17.00 - $18.00 Hourly Commission Details Exempt : Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun...
Pharmacy Intern
CVS Health,
Staten Island, NY
1 week ago
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a culture of continuous improvement, with the goal of changing health care for the better. Position Summary Health is everything. At CVS...
