Hotel General Manager - #255106

Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans’ culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.

The Hotel General Manager/Managing Director at The Eliza Jane understands that the guests’ needs are the top priority, and as such they take pride in knowing what they need before they do. They are attentive, caring and thoughtful to everyone, in turn ensuring that all aspects of the property are run successfully. This individual will create and promote concepts related to driving development, ensuring stellar guest experiences and making the property an enticing place to work. They thoughtfully see the detail in everything and allow that eye to create memorable experiences.

Key Responsibilities

• Inspire, lead, motivate and drive results with leaders and team members
• Oversee the operation functions of the hotel
• Lead all key property issues including capital projects, guest satisfaction and any refurbishments needed -Handle guest and team member complaints overseeing guest service recovery procedures
• Prepare, present and achieve hotel budgets, marketing and sales plan and capital budgets
• Set high expectations and standards for leaders, team members and self and hold all accountable to those standards
  
  

Requested Capabilities

• Prior experience required
• Patient, understanding and professional personality
• Keen eye for detail and organization
• Thorough understanding of the property and all associated amenities
• Cost-saving mindset; budget conscious
  
  

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successfu l based solely on our individual qualifications, experience, abilities and job performance.