Information Technology Associate Service Manager - #262334

This leadership position is responsible for Enterprise Collaboration services such as: OneDrive, SharePoint, SharePoint Online, searchLM, and LM-Xpress (email services).

The Asc Manager will be accountable for technical and functional oversight for the team responsible for strategic planning, operations support, database, and Incident Management for all Services (mentioned above) within the Collaboration portfolio.

Responsibilities Include But Are Not Limited To

• Highest Collaboration operations representative with responsibility for technical deliverables and schedule
• Incident Management – daily assignment/monitoring/resolution of tickets
• Drive problem investigations, root cause analysis, and corrective actions.
• Ensure integration and consistency in the execution of Integrated IT Process (IITP) across all Collaboration programs, projects, and services.
• Manages all employee actions and cycles (Performance, Merit, Promotion, Talent Planning, etc.) and develops learning and development plans to ensure workforce is trained and equipped to perform
• Establishes metrics and business rhythms to ensure performance against commitments and present to senior leadership.
  
  

Position requires ability to travel as needed to interface with customers and direct reports. Must be available for TAC calls and escalations as needed for production outage impacts 24x7.