Inside Sales - Steel Distribution - #309015

MODESTO STEEL COMPANY

Inside Sales Representative

Full-Time | On-Site — Modesto, CA | Monday–Friday, 8:00 am – 5:00 pm

Modesto Steel’s Sales Department is seeking an experienced, customer-oriented, and driven Inside Sales Representative to join our team at our steel service center. This is a fully office-based role at our Modesto location — no travel required. You’ll be the first voice our customers hear and the engine behind our quote-to-order process, managing a high volume of inbound calls, emails, and walk-in inquiries and turning customer needs into accurate quotes and fulfilled orders.

Our ideal candidate has a strong sales mindset, understands steel distribution and/or industrial products, and thrives in a fast-paced environment.

•      Inbound Sales: Professionally handle incoming calls, emails, and walk-in inquiries, converting prospects into active customers.

•      Consultative Selling: Engage with new and existing customers to understand their needs and recommend the right products.

•      Customer Experience: Build rapport over the phone and deliver the responsive, knowledgeable service Modesto Steel is known for.

•      Quote-to-Order Conversion: Prepare accurate quotes, stay current on inventory levels, and process orders through the system.

•      Technical Verification: Thoroughly review and verify customer specifications to ensure accurate pricing and order fulfillment.

•      Order Revisions: Track, acknowledge, and verify order revisions.

•      Follow-Up: Maintain a rigorous follow-up cadence on open quotes and orders, capturing feedback on pricing, quality, and delivery — and closing the sale.

•      Expectation Setting: Communicate processing capabilities and delivery expectations to customers and vendors.

•      Cross-Functional Sync: Coordinate with Warehouse and Operations teams to ensure delivery timelines, customer satisfaction, and expectations are met.

•      Credit & Finance: Partner with the Credit Department to manage customer account statuses and payment terms.

•      Outside Sales Support: Act as a bridge for our outside sales reps by managing customer accounts and providing real-time inventory, pricing, and account updates.

•      High school diploma or equivalent.

•      Past sales experience in steel, construction, or other industrial commodities required.

•      Higher education in a related field.

•      Steel service center or mill experience.

•      Ability to read and understand technical drawings.

•      Experience with computers and data entry; CRM proficiency and the ability to manage high-volume quoting and order entry.

•      Proficient in professional telephone communication.

•      Understanding of basic mathematical calculations.

•      Previous sales experience in an industrial or commercial environment.

•      Effective verbal and written communication skills.

•      Ability to work independently as a problem solver and collaboratively in a team environment.

•      Courteous, professional conduct with customers and coworkers.

•      Adaptability to different social settings and situations.

•      High attention to detail and ability to maintain focus in a fast-paced environment.

•      Pay: $23–$25/hour + bonus (based on experience, qualifications, and market considerations).

•      401(k)

•      Health insurance

•      Dental insurance

•      Paid time off

•      On-the-job training and growth opportunities

•      Job Type: Full-Time, On-Site

•      Schedule: Monday–Friday, 8:00 am – 5:00 pm

•      Work Environment: Office setting with regular phone and computer work

•      Reporting Structure: Reports to the Sales Manager

•      Location: Modesto, CA

For over 50 years, Modesto Steel has been Central and Northern California’s premier steel and metal service center, offering more than 3,000 line items in stock — carbon, alloy, stainless, aluminum, galvanized, and specialty products — alongside in-house processing services including saw cutting, flame cutting, high-definition plasma cutting, shearing, forming, and rolling. With more than 20,000 annual deliveries on our own fleet of trucks, our team is committed to quality products, low-minimum orders, and customer service that goes the extra mile.

We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.