Intake Screener - #258823

Job Type

Full-time

Description

Change Lives and Transform Communities – Join Our Intake Team!

Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 160,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.

We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.

About The Role

As an Intake Screener, you’ll be a key member of the team connecting residents across Los Angeles County to legal services and support through NLSLA and the broader community. You’ll serve as a first point of contact for individuals seeking assistance via our live hotline, online application, or in-person visits to our offices. This role requires strong interpersonal and customer service skills, the ability to manage a high volume of interactions with empathy and efficiency, and a collaborative spirit to thrive in a team-oriented environment.

Ideal candidates will have experience serving low-income individuals, particularly in housing or family law contexts, and possess a sensitivity to people in crisis. This is a hybrid position based primarily out of our El Monte office and may require occasional travel to other NLSLA program offices.

In this role, you would report to the Intake Manager. This position is non-exempt.

What You’ll Do

• Screen individuals seeking legal assistance via hotline, online application, or in-person visits - identifying legal issues, gathering demographic details, and requesting necessary documentation.
• Develop a working knowledge of key legal areas to provide brief legal information and direct applicants to appropriate internal and external resources.
• Offer walk-in support at office locations by conducting prescreens and providing resource handouts and referral materials as needed.
• Participate in team meetings, internal trainings, and ongoing professional development to stay aligned with organizational protocols and shifting case acceptance guidelines.
• Support pilot projects and service improvement efforts by identifying needs, testing new approaches, and helping bridge service gaps as they arise.
• Assist with general administrative tasks in the El Monte office and provide occasional coverage at Glendale and Pacoima offices.
• Assist with outreach events and presentations.
  
  
  

Requirements

What You’ll Need

• Excellent interpersonal, oral and written communication skills with a customer-focused mindset.
• Strong time management and organizational skills, with the ability to multitask in a fast-paced environment.
• Ability to work both independently with moderate supervision and collaboratively as part of a team.
• Sensitivity and patience in working with individuals in crisis, and an ability to maintain professionalism under pressure.
• Ability to positively and compassionately handle a high volume of applicants.
• A minimum of one year of experience in a customer service or direct client-facing role.
  
  
  

Bonus Points If You

• Have prior experience in a legal aid organization, non-profit or government setting.
• Bilingual fluency in Spanish is preferred, due to the high number of Spanish-speaking residents in the community.
• Are comfortable with Microsoft Word, Microsoft Teams, and legal case management software.
• Have or working towards a Bachelor’s Degree.
  
  
  

Why You’ll Love Working with Us

At NLSLA, we believe in supporting our staff as they grow in their careers and live balanced lives. We offer:

• Competitive Salary: $43,000- $49,000, based on experience.
• Work-Life Balance: A 35-hour workweek and a hybrid work schedule to help you balance professional and personal commitments.
• Generous Time Off:15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave. Exempt employees are eligible for compensatory time in accordance with company policy.
• Comprehensive Benefits:
• Medical, dental, and vision insurance with a variety of plan options.
• Basic Life and AD&D Insurance, Long-Term Disability Insurance.
• 403(b) retirement plan with employer contributions and options for voluntary contributions.
• Monthly bilingual supplement for qualified employees.
• A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
• Perks: Technology reimbursement to help you stay connected and equipped to do your best work.
  
  

Apply Today

Are you ready to make a lasting impact on the lives of vulnerable families in Los Angeles?

Apply now to join our team and be part of a mission-driven organization dedicated to justice and equity.

We are excited to hear from you!

Equal Employment Opportunity Policy

NLSLA is committed to provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination based on each and every characteristic protected under the law and beyond.

Decisions related to hiring, compensating, training, evaluating performance, promoting, or terminating are made fairly, and are based on job-related qualities and abilities. We provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

We further expect every member of the NLSLA community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Please note that, in limited circumstances, certain convictions may be considered incompatible with the responsibilities of specific roles, particularly where the safety and well-being of vulnerable client populations are a concern.

NLSLA’s Commitments

We are committed to fostering a culture of inclusion and belonging within our organization and the communities we serve. We achieve this through:

• Continuous Learning: Cultivating cultural competency and humility among staff through ongoing training, open dialogue, and self-reflection.
• Equitable Practices: Regularly reviewing and revising policies, procedures, and decision-making processes to ensure fairness and access for all.
• Strategic Resource Allocation: Directing resources towards initiatives that empower communities.
• Meaningful Community Engagement: Partnering with the communities we serve to co-create solutions and foster trust.
• A Respectful Workplace: Providing a work environment free from discrimination and where every individual is valued, heard, and respected for their unique contributions.
  
  
  

Salary Description

$43,000- $49,000